Clinic Front Desk & Patient Experience Coordinator

US Physical Therapy; Town of Hempstead (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in New York is seeking a Clinic Support Associate for immediate, long-term employment. You will help manage front desk operations, assist clinicians with patient care, and ensure a welcoming experience for every patient.

Responsibilities include EMR data entry, scheduling, coordinating communications with physicians, and supporting therapy sessions while upholding HIPAA and clinic policies. Hours listed in the posting, hourly pay ranges from $17 to $20.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred, EMR familiarity a plus.
• One year of customer service experience strongly preferred.
• Proficiency in Google Suite is required.

Responsibilities

• Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
• Delivers high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
• Maintains on-time patient flow by notifying clinicians of arrivals, monitoring service delivery, and alerting providers of delays.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Performs accurate data entry into the EMR system, including patient information, treatment plans, and updates.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with high accuracy.
• Ensures co-pays are tallied, reconciled, and manages credit extended to patients.
• Sets up new and returning patient cases in Theraoffice, obtaining and verifying demographics and insurance information.
• Contacts treating physicians to obtain updated prescriptions and Plans of Care, updating the system accordingly.
• Assists patients during therapy by applying heat packs, helping into pools, monitoring exercises, and guiding routines.
• Educates patients on equipment use and exercises to ensure safety and effectiveness.
• Prepares patients for therapy and provides comfort and reassurance.
• Maintains patient confidentiality and HIPAA compliance.
• Maintains a safe, clean, and organized environment; performs light cleaning duties and equipment turnover.
• Answers calls from physicians, hospitals, and patients with exemplary customer service.
• Maintains supplies inventory; monitors stock levels and places orders as needed.

Skills

Strong communication

Excellent interpersonal skills

Teamwork

Ability to work independently under压力

Education

High school diploma or GED

Tools

Google Suite

Job description

Metro Physical & Aquatic Therapy in New York is seeking a Clinic Support Associate for immediate, long-term employment. You will help manage front desk operations, assist clinicians with patient care, and ensure a welcoming experience for every patient.

Responsibilities include EMR data entry, scheduling, coordinating communications with physicians, and supporting therapy sessions while upholding HIPAA and clinic policies. Hours listed in the posting, hourly pay ranges from $17 to $20.