Clinic Front Desk & Patient Care Coordinator

Metro Physical & Aquatic Therapy; Oceanside (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in Oceanside, NY is hiring a Clinic Support Associate for immediate, long-term employment. You will perform front desk duties, assist clinicians with patient care, and ensure a smooth, welcoming experience for every patient.

The role involves scheduling, data entry in the EMR, insurance verification, and patient education, with a Monday–Friday 8am–4:30pm schedule. Candidates should have a high school diploma and strong customer service and communication skills.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred, EMR familiarity a plus.
• One year of customer service‑oriented role is strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication skills and professional interaction with customers and staff.
• Ability to work effectively within a team environment.
• Excellent interpersonal skills and adaptability to new programs.
• Ability to complete in‑service training.
• Ability to observe, evaluate, and record patients' conditions.
• Maintain professional attitude and conduct with patients.
• Strong record‑keeping and report‑writing skills.
• Ability to work independently under tight deadlines in a dynamic environment.
• Excellent time management and organizational skills.
• Career‑minded individuals seeking long‑term opportunities.

Responsibilities

• Greets and welcomes patients and visitors with an upbeat attitude and warm smile, directing inquiries and checking in patients.
• Delivers high-level customer service, optimizes provider time, and maximizes treatment room utilization through scheduling.
• Manages scheduling operations with focus on growth and provider availability.
• Maintains on‑time patient flow by notifying clinicians of arrivals and delays.
• Receives and processes incoming faxes promptly with accurate documentation.
• Performs data entry into the EMR system including patient info and treatment plans.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking.
• Ensures co‑pays are tallied, reconciled, and manages credit extended to patients.
• Sets up new and returning patient cases in Theraoffice and verifies demographics and insurance.
• Contacts treating physicians for updated prescriptions and Plans of Care; updates system accordingly.
• Assists patients during therapy by applying heat, aiding into pools, and guiding prescribed routines.
• Educates patients on equipment use and exercise techniques for safety and effectiveness.
• Prepares patients for therapy treatments with comfort and reassurance.
• Provides information to patients, answers questions, and addresses concerns with empathy.
• Maintains patient confidentiality per HIPAA and clinic policies.
• Maintains a safe, clean, and organized environment; complies with procedures and regulations.
• Performs light cleaning duties including laundry, turnover, and garbage disposal.
• Prepares treatment rooms by sterilizing and delivering equipment for therapist access.
• Answers calls from physicians, hospitals, and patients with exemplary service.
• Maintains therapy supplies inventory and coordinates procurement.
• Performs other duties to support clinic operations and patient care.

Skills

Strong communication

Team player

Time management

Organizational skills

Professionalism

Customer service

Education

High school diploma or GED

Tools

Google Suite

Job description

Metro Physical & Aquatic Therapy in Oceanside, NY is hiring a Clinic Support Associate for immediate, long-term employment. You will perform front desk duties, assist clinicians with patient care, and ensure a smooth, welcoming experience for every patient.

The role involves scheduling, data entry in the EMR, insurance verification, and patient education, with a Monday–Friday 8am–4:30pm schedule. Candidates should have a high school diploma and strong customer service and communication skills.