Healthcare Front Desk & Patient Experience Coordinator

Metro-Physical-; Commack (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator for a full-time, on-site role in Commack. You will manage front desk operations, greet patients, answer calls, schedule appointments, and support clinicians.

You will enter patient data in Theraoffice/EMR, process co-pays, and help maintain a welcoming environment. Ideal candidates have a high school diploma, 1 year medical office experience, and strong communication skills.

Qualifications

• High school diploma or GED required.
• 1 year of medical office experience preferred.
• Proficiency in Google Suite.
• Strong communication and customer service skills.
• Ability to work in a fast-paced, team environment.
• HIPAA compliance awareness.

Responsibilities

• Greet and assist patients and visitors with a welcoming attitude in person or over the phone.
• Efficiently check-in patients and direct inquiries while maintaining accuracy in scheduling.
• Manage scheduling operations to optimize provider availability and treatment room use.
• Keep patient flow on track by notifying clinicians of arrivals and delays.
• Enter patient information and updates into the EMR system (TheraOffice) with high accuracy.
• Process co-pays and manage payments and patient finances.
• Answer calls from physicians, hospitals, and patients with professional service.

Skills

Customer service

Communication skills

Teamwork

Time management

Education

High school diploma or GED

Tools

EMR system

TheraOffice

Google Suite

Job description

Metro Physical & Aquatic Therapy is hiring a Front Desk Coordinator for a full-time, on-site role in Commack. You will manage front desk operations, greet patients, answer calls, schedule appointments, and support clinicians.

You will enter patient data in Theraoffice/EMR, process co-pays, and help maintain a welcoming environment. Ideal candidates have a high school diploma, 1 year medical office experience, and strong communication skills.