Clinic Front Desk & Patient Care Coordinator

US Physical Therapy; Setauket (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy in Setauket, NY, is hiring a Clinic Support Associate to manage front desk operations and assist clinicians. This hands-on role supports patient check-in, appointment scheduling, and EMR data entry, ensuring a welcoming and efficient patient experience.

The ideal candidate has medical office experience, strong communication skills, and proficiency with EMR systems and Google Suite. This full-time on-site position offers growth in a fast-paced clinic environment.

Qualifications

• Medical office experience required or preferred.
• Experience with EMR systems is a plus.
• Customer service experience is strongly preferred.
• Proficiency in Google Suite required.
• Strong communication and interpersonal skills.

Responsibilities

• Greets and welcomes patients and visitors with an upbeat attitude and warm, inviting smile—whether in person or over the phone—while answering or directing inquiries and efficiently checking in patients.
• Delivers a high level of customer service by ensuring patient satisfaction, optimizing provider time, and maximizing treatment room utilization through accurate appointment scheduling.
• Manages scheduling operations with a focus on growth, including maximizing provider availability and treatment room usage.
• Maintains on-time patient flow by promptly notifying clinicians of patient arrivals, monitoring service delivery against the schedule, and alerting providers of any delays.
• Receives and processes incoming faxes promptly, ensuring timely communication and documentation.
• Performs accurate data entry into the Electronic Medical Record (EMR) system, including patient information, treatment plans, and updates.
• Generates reports, logs, and lists, including financial reconciliations and patient retention tracking, with a high level of accuracy.
• Ensures co-pays are tallied, reconciled, and manages credit extended to patients.
• Sets up new and returning patient cases in Theraoffice, including obtaining and verifying demographic and insurance information.
• Contacts treating physicians to obtain updated prescriptions for Occupational and Physical Therapy treatments and obtains Plans of Care, updating the system accordingly.

Skills

Medical office experience

EMR familiarity

Customer service

Google Suite

Communication skills

Team player

Time management

Adaptability

Education

High school diploma or GED

Tools

EMR systems

Google Suite

Job description

Metro Physical & Aquatic Therapy in Setauket, NY, is hiring a Clinic Support Associate to manage front desk operations and assist clinicians. This hands-on role supports patient check-in, appointment scheduling, and EMR data entry, ensuring a welcoming and efficient patient experience.

The ideal candidate has medical office experience, strong communication skills, and proficiency with EMR systems and Google Suite. This full-time on-site position offers growth in a fast-paced clinic environment.