Clinic Front Desk Patient Access Specialist

CommonSpirit Health; Seattle (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake duties in our clinic, including check-in/out, data collection, and payments. The role requires strong customer service, insurance terminology knowledge, and accuracy in adherence to guidelines.

You will handle in-person and phone interactions, verify demographic and insurance details, perform routine insurance eligibility checks, and coordinate with providers for referrals and authorizations.

Qualifications

• One year of customer service work experience.
• Two years of customer service work experience (preferred).
• Healthcare or Call Center experience (preferred).

Responsibilities

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information (e.g. if minors' guardians have been notified).
• Follows established procedures to ensure that all registration guidelines/requirements have been satisfied.
• Conducts routine insurance eligibility verifications.
• Copies/scans patient access related materials into the electronic medical record.
• Records non-clinical charges from various sources.
• Handles and reconciles payments.

Skills

Customer service

Healthcare knowledge

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage patient intake duties in our clinic, including check-in/out, data collection, and payments. The role requires strong customer service, insurance terminology knowledge, and accuracy in adherence to guidelines.

You will handle in-person and phone interactions, verify demographic and insurance details, perform routine insurance eligibility checks, and coordinate with providers for referrals and authorizations.