Front Office Supervisor

GOODMAN DERMATOLOGY AND MOHS SURGER; Sun City West (AZ); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Great Work Environment

Full Time Position

Competitive Compensation

Medical Benefits

Health Savings Account

Retirement Plan

Paid Time Off

Paid Holidays

Job summary

GOODMAN DERMATOLOGY AND MOHS SURGER seeks an experienced Front Office Supervisor to manage a team of Front Desk Associates and ensure exceptional patient service. The role includes training staff, creating coverage schedules, and traveling between West Valley locations to maintain smooth operations.

The ideal candidate has supervisory experience in a medical clinic, strong front office knowledge, and expertise in insurance verification.

Qualifications

• Previous supervisory experience in a medical clinic setting is preferred.
• Strong knowledge of front office procedures and patient flow.
• Knowledge of medical insurance plans and HIPAA compliance.
• Excellent communication and interpersonal skills.
• Attention to detail and ability to train staff.

Responsibilities

• Oversee front office staff scheduling for multiple locations
• Set service standards and lead by example with patient service
• Train new and existing staff on expectations and protocols
• Ensure welcoming patient experiences and efficient daily duties
• Coordinate with staff to ensure compliance and procedures
• Verify demographics and real-time insurance eligibility
• Resolve patient issues with patients and vendors as needed
• Assist practice manager with evaluations and corrective actions

Skills

Supervisory experience

Front desk operations

Appointment scheduling

Insurance verification

Customer service

HIPAA compliance

Staff training

Leadership

Job description

Job Description

Job Description

Benefits/Perks

• Great Work Environment
• Full Time Position
• Competitive Compensation
• Comprehensive Medical, Dental, Vision, Benefits Package after 90 days
• Health Savings Account
• Retirement Plan
• Paid Time Off
• Paid Company Holidays

Job Summary

We are seeking an experienced Front Office Supervisor to join our team! As our Front Desk Supervisor, you will be managing a team of Front Desk Associates to ensure every patient receives exceptional service. As a supervisor you will be responsible for training new employees, creating staff and clinic coverage schedules. The ideal candidate has a strong background in front office oversight, appointment scheduling, high volume calls, insurance verification, along with strong leadership skills and a positive attitude. As a supervisor you will be required to travel to multiple office locations within the West Valley.

Responsibilities

• Front office staff scheduling oversight for multiple office locations
• Set a service standard and lead by example, providing exceptional customer service to all patients
• Manage training of new and existing staff members to ensure everyone understands the expectations set forth for them
• Supervising staff's daily responsibilities efficiently while creating a welcoming experience for patients
• Coordinate with staff to ensure compliance and protocol procedures are being met.
• Ensures and coordinates that all front office staff verifies demographic and insurance information via real time eligibility
• Interacts with patients and vendors to resolve patient issues and vendor concerns
• Assists the practice manager in coordinating employee evaluations and administering corrective actions

Qualifications

• Previous supervisory experience in a medical clinic setting is preferred
• Knowledge of front office procedures and patient flow
• Knowledge of medical insurance plans
• Knowledge of HIPAA compliance
• Strong communication and interpersonal skills
• Excellent customer service skills
• Attention to detail
• Salary contingent upon experience