Student & Patient Services Representative

Nova Southeastern University; Town of Florida (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition waiver

Competitive salaries

Job summary

Nova Southwestern University seeks a customer-focused professional to provide exceptional front-line assistance to students, parents, and staff. You will handle admissions, enrollment inquiries, and registration tasks, guiding users through FAFSA, accounts, and scheduling while ensuring accuracy and privacy.

The role emphasizes service excellence, HIPAA compliance, and collaboration with Financial Aid, Registrar, and Admissions teams in a fast-paced, campus-based environment.

Qualifications

• One year of customer service experience required.
• Excellent communication and interpersonal skills.
• Ability to navigate ERP/CRM systems and assist students/patients effectively.

Responsibilities

• Deliver front-line customer assistance for admissions, enrollment, and records.
• Troubleshoot inquiries via voice, email, web chat, and other channels.
• Schedule appointments and guide users through registration steps.
• Explain policies and procedures and route complex issues to appropriate offices.

Skills

Customer Service

Active Listening

Time Management

Self-Direction

Oral Communication

Service Orientation

Social Perceptiveness

Education

High School Diploma or Equivalent

Associate or Bachelor's degree (preferred)

Tools

Banner

Recruit

Avaya

NextGen

Job description

Nova Southwestern University seeks a customer-focused professional to provide exceptional front-line assistance to students, parents, and staff. You will handle admissions, enrollment inquiries, and registration tasks, guiding users through FAFSA, accounts, and scheduling while ensuring accuracy and privacy.

The role emphasizes service excellence, HIPAA compliance, and collaboration with Financial Aid, Registrar, and Admissions teams in a fast-paced, campus-based environment.