Clinic Front Desk & Medical Assistant | Telehealth

New Oakland Family Services; Portage (MI); On-site; USD 23,000 - 25,000; Full time

Job summary

New Oakland Family Centers is seeking a Medical Assistant/Receptionist to support both clinical and administrative functions in FACE to FACE programs. You will interact with consumers and collaborate with multidisciplinary teams to ensure compassionate care and efficient office operations.

The role includes front desk duties, intake support, EMR data entry, payment processing, vital signs collection, telehealth support, and crisis management under nurse supervision.

Qualifications

• High school diploma or equivalent required.
• Strong communication and coordination skills, with the ability to work effectively with diverse populations.
• Proficiency in data entry and electronic medical records (EMR) systems preferred.
• Ability to work in a fast-paced environment while maintaining professionalism and customer service focus.

Responsibilities

• Perform front desk duties including answering phones professionally, managing messages, and scheduling appointments.
• Support intake procedures by ensuring all required documentation is completed and properly filed.
• Maintain accurate and timely data entry into the EMR system; update consumer information, document encounters, and ensure all records are current.
• Collect and document consumer payments.
• Assist with opening and closing office procedures.
• Obtain vital signs (BP, HR, Wt and Ht) for consumers as directed and document findings appropriately.
• Facilitate lab-related tasks, including obtaining consents, completing requisition forms, and assisting with urine specimen collection.
• Support telehealth operations in collaboration with nurses and prescribers.
• Maintain and inventory first aid kits and medication samples under nurse supervision.
• Effectively manage crisis situations in accordance with clinic protocol.
• Maintain professional boundaries, communicate consistently with staff, participate in team meetings, and adapt to a dynamic work environment.
• Assist with coverage to other NOFC locations, as needed.
• Accept feedback, pursue professional growth, stay current with training, and perform additional duties as needed to support clinic operations.
• Perform additional duties as assigned.

Skills

Communication skills

Coordination

Data entry

Customer service

Education

High school diploma or equivalent

Tools

Office 365

EMR systems

Job description

New Oakland Family Centers is seeking a Medical Assistant/Receptionist to support both clinical and administrative functions in FACE to FACE programs. You will interact with consumers and collaborate with multidisciplinary teams to ensure compassionate care and efficient office operations.

The role includes front desk duties, intake support, EMR data entry, payment processing, vital signs collection, telehealth support, and crisis management under nurse supervision.