Outpatient Front Desk & Medical Assistant

Detroit Wayne Integrated Health Network; Detroit (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Detroit Wayne Integrated Health Network is seeking a Front Desk Receptionist with Medical Assistant experience to join the Outpatient Services team. The role blends front desk duties with medical support in an outpatient clinic setting in Detroit, MI.

Responsibilities include patient check-in/check-out, scheduling, coordinating care with psychiatrists, and assisting with clinical documentation while maintaining a professional, welcoming demeanor and HIPAA compliance.

Qualifications

• Experience in medical scheduling or front desk operations preferred.
• Familiar with HIPAA requirements and patient confidentiality.
• Excellent telephone etiquette and welcoming demeanor.
• Ability to handle multiple tasks from doctors, patients, and staff.

Responsibilities

• Verify insurance coverage and referrals for each visit.
• Complete patient check-in and check-out, collect balances.
• Schedule appointments and send reminders.
• Assist patients and families by phone or electronic means.
• Coordinate with psychiatrists to support patient care.
• Enter vital signs into EMR as needed.

Skills

Strong communication skills

Ability to multi-task

Teamwork

Professional demeanor

Education

High School Diploma or GED

Tools

EMR/EHR software

Job description

Detroit Wayne Integrated Health Network is seeking a Front Desk Receptionist with Medical Assistant experience to join the Outpatient Services team. The role blends front desk duties with medical support in an outpatient clinic setting in Detroit, MI.

Responsibilities include patient check-in/check-out, scheduling, coordinating care with psychiatrists, and assisting with clinical documentation while maintaining a professional, welcoming demeanor and HIPAA compliance.