Outpatient Front Desk & Medical Assistant – Patient Care

Detroit Wayne Mental Health Authority; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Detroit Wayne Integrated Health Network is seeking a full-time Medical Receptionist for its Outpatient Clinics. The role combines front desk duties with Medical Assistant tasks in a busy outpatient setting.

The successful candidate will handle scheduling, insurance verification, and patient communications while supporting clinicians and maintaining EMR records. A positive, patient-focused approach is essential in a diverse community clinic environment.

Qualifications

• Requires a high school diploma or GED.
• 1–2 years prior experience in medical scheduling, front desk operations, or medical administrative support in a fast-paced outpatient clinic.
• Must maintain patient confidentiality and HIPAA requirements.
• Excellent telephone etiquette and a welcoming demeanor to clinic members.

Responsibilities

• Verify patient insurance coverage and referrals at each visit.
• Complete check-in/check-out processes including co-pays.
• Schedule appointments and send reminder calls.
• Assist members with clinical needs by phone or electronic means.
• Coordinate with psychiatrists to support patient care.
• Enter vital signs into the EMR and manage documentation for clinical services.

Skills

Medical scheduling

Front desk operations

Patient confidentiality

Communication skills

Education

High School Diploma or GED

Tools

Electronic health record software

Job description

Detroit Wayne Integrated Health Network is seeking a full-time Medical Receptionist for its Outpatient Clinics. The role combines front desk duties with Medical Assistant tasks in a busy outpatient setting.

The successful candidate will handle scheduling, insurance verification, and patient communications while supporting clinicians and maintaining EMR records. A positive, patient-focused approach is essential in a diverse community clinic environment.