Night Medical Assistant & Receptionist — Pediatric Crisis

New Oakland Family Services; Pontiac (MI); On-site; USD 25,000 - 28,000; Full time

Job summary

New Oakland Family Services seeks a Youth and Family Care Connection Medical Assistant/Receptionist for the acute 24/7 crisis stabilization unit. You will provide clinical and administrative support, ensuring a welcoming, safe environment for children and families.

The role collaborates with clinical staff and uses EMR systems. Requires High School diploma and flexibility for day training and night shifts with weekend/holiday rotation. Full-time, hourly pay $18–$20/hour.

Qualifications

• Proven ability to de-escalate crisis situations using established techniques.
• Strong communication skills with clients, families, and staff.
• Ability to work with diverse populations including children.

Responsibilities

• Greet and assist consumers and visitors in person or by phone.
• Respond to inquiries and direct questions to appropriate staff.
• Assist with site screening procedures as needed.
• Support distressed consumers in a calm, professional manner.
• Provide high-quality customer service with empathy.
• Address complaints promptly and escalate when needed.
• Conduct safety checks and monitor consumers per protocol.
• Participate in crisis intervention training and de-escalation as needed.
• Ensure intake paperwork is completed and uploaded into EMR for all consumers.
• Respond to medical emergencies following clinic protocols.
• Record consumer vital signs as directed.
• Assist with lab documentation and coordination with internal/external entities.
• Support lab specimen collection (urine).
• Maintain records of medications and samples; document administration.
• Restock first aid kits and perform monthly audits.
• Complete documentation and rotation schedules per agency policies.
• Communicate daily with Crisis Services staff on clinical and admin matters.

Skills

Crisis de-escalation

CPI techniques

Communication

Customer service

Team collaboration

Diversity & inclusion

Education

High School Diploma or equivalent

Job description

New Oakland Family Services seeks a Youth and Family Care Connection Medical Assistant/Receptionist for the acute 24/7 crisis stabilization unit. You will provide clinical and administrative support, ensuring a welcoming, safe environment for children and families.

The role collaborates with clinical staff and uses EMR systems. Requires High School diploma and flexibility for day training and night shifts with weekend/holiday rotation. Full-time, hourly pay $18–$20/hour.