Clinic Front Desk & Client Care Specialist

Thrive Pet Healthcare; Nashua (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative at Clark Veterinary Hospital in Nashua, NH. The role focuses on welcoming clients, supporting veterinarians, and ensuring smooth patient flow within a busy clinic.

Candidates should have veterinary experience and client service background, with strong communication, teamwork, and multitasking abilities. The position is full-time, with a typical 35–40 hour work week and potential for growth within Thrive Pet Healthcare

Qualifications

• Veterinary experience strongly preferred.
• 1-2 years of client service representative experience.
• Commitment to working within a team environment.
• Positive, will-do attitude.
• Team player with flexibility.
• Strong communication and relationship-building skills.
• Proven ability to multi-task in a busy work setting.
• Professional demeanor and outgoing personality.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Maintain a clean, welcoming reception area
• Provide excellent client service to owners
• Assist in scheduling appointments and surgeries
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Be willing to guide, mentor, and support fellow team members.

Skills

Veterinary experience

Client service experience

Team player

Communication skills

Multi-tasking

Professional demeanor

Physical ability 50 lb lift

Positive attitude

Flexibility

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative at Clark Veterinary Hospital in Nashua, NH. The role focuses on welcoming clients, supporting veterinarians, and ensuring smooth patient flow within a busy clinic.

Candidates should have veterinary experience and client service background, with strong communication, teamwork, and multitasking abilities. The position is full-time, with a typical 35–40 hour work week and potential for growth within Thrive Pet Healthcare