Veterinary Client Service Representative

AAVMP

Nashua (NH)

On-site

USD 25,000 - 30,000

Full time

5 days ago

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Job summary

Clark Veterinary Hospital in Nashua, NH is seeking a Veterinary Client Service Representative to join Thrive Pet Healthcare’s network. You will greet clients, schedule appointments, and support veterinarians to ensure quality care while maintaining a welcoming reception area.

Ideal candidates have veterinary experience and 1-2 years in client service, with strong communication, teamwork, and multitasking skills in a busy practice.

Qualifications

Veterinary experience strongly preferred.
1-2 years of client service experience.
Commitment to working within a team environment.
Positive, will-do attitude.
Team player with flexibility.
Strong communication and relationship-building skills.
Proven ability to multi-task in a busy work setting.
Professional demeanor and outgoing personality.
Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsibilities

Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
Maintain a clean, welcoming reception area
Provide excellent client service to owners
Assist in scheduling appointments and surgeries
Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
Obtain relevant health history and information from clients and maintain medical charts.
Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
Be willing to guide, mentor, and support fellow team members.

Skills

Veterinary experience

Client service

Team player

Communication skills

Multi-tasking

Professional demeanor

Positive attitude

Flexibility

Relationship-building

Physical stamina

Job description

Veterinary Client Service Representative

Clark Veterinary Hospital - Nashua, NH

Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets’ primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet’s life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.

At Clark Veterinary Hospital you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Our ideal candidate is passionate about animal care, highly motivated, and pays attention to detail. A full-time position would require working between 35-40 hours a week.

Role Responsibilities:

Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
Maintain a clean, welcoming reception area
Provide excellent client service to owners
Assist in scheduling appointments and surgeries
Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
Obtain relevant health history and information from clients and maintain medical charts.
Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
Be willing to guide, mentor, and support fellow team members.

Experience & Skill Requirements:

Veterinary experience strongly preferred
1-2 years of client service representative
Commitment to working within a team environment
Positive, will-do attitude
Team player with flexibility
Strong communication and relationship-building skills
Proven ability to multi-task in a busy work setting
Professional demeanor and outgoing personality
Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

You’ll Grow With Us

Here, you can grow your career as best fits you through access to comprehensive learning and skillset programs. You can build your skills and earn credentials through:

Our vast, diverse, and free library of continuing education courses - ThriveU
Live, virtual interactive workshops to develop valuable leadership skills
A program to designed to teach you the fundamentals of running a pet hospital
Earn your AVMA-CVTEA Accreditation and become a Vet Tech through our fully accredited distance learning program for veterinary technicians
Scholarship opportunities and tuition reimbursement

Who We Are

Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.

Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.

We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.