Pet Care Concierge & Veterinary Client Specialist

AAVMP; Nashua (NH); On-site; USD 25,000 - 30,000; Full time

Job summary

Clark Veterinary Hospital in Nashua, NH is seeking a Veterinary Client Service Representative to join Thrive Pet Healthcare’s network. You will greet clients, schedule appointments, and support veterinarians to ensure quality care while maintaining a welcoming reception area.

Ideal candidates have veterinary experience and 1-2 years in client service, with strong communication, teamwork, and multitasking skills in a busy practice.

Qualifications

• Veterinary experience strongly preferred.
• 1-2 years of client service experience.
• Commitment to working within a team environment.
• Positive, will-do attitude.
• Team player with flexibility.
• Strong communication and relationship-building skills.
• Proven ability to multi-task in a busy work setting.
• Professional demeanor and outgoing personality.
• Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Responsibilities

• Support veterinarians to ensure quality veterinary care, advocate for pets, and educate clients. With each hospital function, assist veterinarians and the medical team to maximize productivity and maintain positive patient flow.
• Maintain a clean, welcoming reception area
• Provide excellent client service to owners
• Assist in scheduling appointments and surgeries
• Assist in maintaining relevant, comprehensive medical records with the support of practice systems.
• Obtain relevant health history and information from clients and maintain medical charts.
• Communicate with clients about individualized pet health concerns and offer guidance on Thrive Membership options, medications, and additional treatments.
• Be willing to guide, mentor, and support fellow team members.

Skills

Veterinary experience

Client service

Team player

Communication skills

Multi-tasking

Professional demeanor

Positive attitude

Flexibility

Relationship-building

Physical stamina

Job description

Clark Veterinary Hospital in Nashua, NH is seeking a Veterinary Client Service Representative to join Thrive Pet Healthcare’s network. You will greet clients, schedule appointments, and support veterinarians to ensure quality care while maintaining a welcoming reception area.

Ideal candidates have veterinary experience and 1-2 years in client service, with strong communication, teamwork, and multitasking skills in a busy practice.