Clinic Front Desk Associate — Patient Concierge Scheduling

Trinity Health Corp.; Minot (ND); On-site; USD 23,000 - 33,000; Full time

Job summary

Trinity Health Riverside in Minot, ND is seeking an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, register them, coordinate scheduling, answer calls, collect payments, and maintain organized records.

The role emphasizes courteous, accurate administrative services and high customer service standards. Typical duties include using scheduling software, handling confidential information, and providing coverage in other reception areas as

Qualifications

• Customer service experience or training is required; minimum six months preferred.
• Ability to communicate effectively in person and on the phone.
• Strong interpersonal and organizational skills; able to multitask.

Responsibilities

• Greet and register patients, verify information, and process payments per clinic procedures.
• Schedule, update, and coordinate patient appointments using electronic scheduling systems.
• Answer and triage incoming calls, route messages, and communicate clearly with patients and staff.
• Maintain organized front office operations; prepare forms and update records.
• Protect patient confidentiality in line with privacy policies.
• Provide cross-coverage in other reception areas to support continuity of operations.

Skills

Customer service experience

Effective communication

Multitasking

Problem solving

Education

HS Diploma or GED

Tools

Appointment scheduling software

Job description

Trinity Health Riverside in Minot, ND is seeking an Office Assistant to support daily front-office operations in a clinic setting. You will greet patients, register them, coordinate scheduling, answer calls, collect payments, and maintain organized records.

The role emphasizes courteous, accurate administrative services and high customer service standards. Typical duties include using scheduling software, handling confidential information, and providing coverage in other reception areas as