Clinic/Practice Assistant, Family Medicine

massgeneralbrigham; Amherst (MA); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

And other perks!

Job summary

Mass General Brigham is seeking a full-time Clinic/Practice Assistant for Amherst, MA, at 170 University Drive. The role supports administrative and clinical functions with a patient-centered approach in a fast-paced environment.

Training is provided, and the team emphasizes teamwork and excellent customer service. The position offers a 40-hour week with either a 8:00 AM–4:30 PM schedule or four 10-hour shifts (7:30 AM–6:00 PM) with one weekday off, onsite.

Qualifications

• High School Diploma or Equivalent is required.
• Certified Medical Administrative Assistant (CMAA) - preferred.
• Office experience 2-3 years is required.

Responsibilities

• Greet and assist patients.
• Schedule appointments and maintain records.
• Handle patient billing forms and check-in/out processes.
• Answer phones and assist callers with routine inquiries.
• May train others on scheduling, registration, and billing systems.

Skills

Strong communication skills

Customer service

Willingness to learn

Education

High School Diploma or Equivalent

CMAA - preferred

Job description

Site: Mass General Brigham Medical Group Western Massachusetts, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

We are seeking a full-time, 40-hour Clinic/Practice Assistant to join our Family Medicine team in Amherst! We offer flexibility with either a Monday through Friday schedule from 8:00 AM to 4:30 PM or four 10-hour shifts from 7:30 AM to 6:00 PM with one weekday off.

Located at 170 University Drive in Amherst, MA, Amherst Medical Associates offers comprehensive primary care services to patients of all ages, from infants to adults. Our Amherst team is made up of approachable providers and staff who foster a positive work environment and are committed to supporting one another while making a meaningful impact on patients' lives. Join a practice where teamwork, respect, and patient-centered care are at the heart of everything we do.

This front desk role is an excellent opportunity for someone who enjoys working with people and providing outstanding customer service. While previous healthcare experience is a plus, it is not required. We are happy to train the right candidate who brings a positive attitude, strong communication skills, and a willingness to learn. If you're looking to start a career in healthcare and thrive in a fast-paced, patient-focused environment, we'd love to hear from you!

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits, including scheduling, check-in, and check-out duties. Actual job duties may vary by Department.

Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens, and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration, and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at a more advanced competency level.

Qualifications

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - preferred

Experience

Office experience 2-3 years required

Additional Job Details (if applicable)

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world's most powerful force in medicine, where every role is important in changing lives!

Remote Type

Onsite

Work Location

170 University Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base p