Clinic Service Representative

Henry Ford Health; Detroit, Northern (MI, KY); Hybrid; USD 30,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative to be the first point of contact for patients at our Detroit clinics, handling check-in, registration, and insurance verification with care and accuracy.

You will also assist with cash handling and discharge coordination while delivering outstanding customer service by phone and in person, supporting a fast-paced team committed to accessible, compassionate care.

Qualifications

• High School Diploma or equivalent required.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced clinic setting.
• Proficient with basic computer systems and software.
• Reliable, punctual, and collaborative team member.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal skills

Multitasking

Customer service

Computer literacy

Punctuality

Teamwork

Education

High School Diploma or equivalent

Job description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our clinic services team is dedicated to providing exceptional patient care in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of downtown energy and convenience. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to discharge. You’ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment while upholding our commitment to exceptional service.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Ability to perform calculations, complete forms, and utilize computer systems extensively.
• Strong interpersonal skills for effective communication with patients, staff, and visitors.
• Demonstrated ability to work with detailed information and multitask in a fast-paced environment.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Dependable, punctual, and organized with strong teamwork skills.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with diverse populations and age groups.

What We Offer

At Henry Ford Health, you’ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We foster a supportive environment where you can learn, develop, and make a meaningful impact every day.

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.