Clinic Service Representative

Henry Ford Health; Sterling Heights (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative to serve as the first point of contact for patients at our Detroit-area clinic. You will manage registration, insurance verification, and financial responsibilities while supporting clinicians and staff in a fast-paced setting.

Ensure accurate check-in and documentation, provide courteous service by phone and in person, and help maintain an organized clinic environment with patient satisfaction as a priority.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.
• Familiarity with a clinic environment is preferred.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

Skills

Interpersonal skills

Multitasking

Punctual

Organization

Education

High School Diploma or equivalent

Job description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Clinic Service Representative - Henry Ford Health

Job Title

Clinic Service Representative

About the Department

Join our team at One Ford Place, the corporate headquarters of Henry Ford Health, located in the vibrant Detroit New Center. Our clinic services team is dedicated to providing exceptional patient experiences in a fast-paced, collaborative environment. Situated near Amtrak, the QLINE, and the Fisher Buildings, our location offers a blend of urban convenience and accessibility. We pride ourselves on our commitment to service excellence and our focus on supporting diverse patient populations with a dedicated behavioral health emphasis.

Role Overview

As a Clinic Service Representative, you will be the first point of contact for patients, ensuring a seamless and positive experience from check-in to check-out. You¿ll support clinic staff, medical professionals, and patients by managing registration, insurance verification, and financial responsibilities. Your role is vital in maintaining an organized, efficient clinic environment that prioritizes patient care and satisfaction.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and clinic staff in person and over the phone.
• Work collaboratively in a fast-paced environment, managing multiple tasks with frequent interruptions.
• Support team members and contribute to a culture of service excellence.

What You Will Need

Required Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with strong multitasking abilities.

Preferred Qualifications

• Familiarity with a clinic environment.
• Experience working with detailed information.

What We Offer

At Henry Ford Health, we foster career growth through collaborative opportunities, mission-driven work, and continuous learning. Join a team where your contributions make a meaningful impact on patient care and community health.