Clinic Experience Lead: Patient Care & Scheduling

Benchmark Physical Therapy and Wellness Center, LLC; Salem (OR); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Charity Day

Insurance: Medical, Dental, Vision, LI

401K + company match

Job summary

Benchmark Physical Therapy and Wellness Center, LLC in West Salem, OR, is seeking a Patient Care Coordinator I to support clinic growth through efficient front-desk operations and patient intake processes. This entry-level role collaborates with the Clinic Director to ensure smooth daily clinic procedures and exceptional patient service.

The PCC-I will greet patients, schedule referrals, verify insurance, maintain an organized front office, and handle non-clinical tasks while upholding Upstream

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Greets everyone who enters the clinic in a friendly and welcoming manner.
• Schedules new referrals received by fax or by telephone from patients, physician offices.
• Verifies insurance coverage for patients.
• Maintains an orderly and organized front office workspace.
• Other duties as assigned.
• Core responsibilities: Collect all money due at the time of service; Convert referrals into evaluations; Schedule patient visits; Customer service.
• Create an inviting clinic atmosphere; Make all welcome calls; Monitor arrival rate through great customer experience.
• Practice Management: Manage schedule efficiently; Manage document routing; Manage deposits; Manage caseload, D/C candidate, progress note, and insurance reporting; Monitor clinic inventory.
• Training: Attend required trainings and complete quarterly compliance training.

Skills

Communication skills

Multitasking

Time management

Education

High School Diploma or equivalent

Job description

Benchmark Physical Therapy and Wellness Center, LLC in West Salem, OR, is seeking a Patient Care Coordinator I to support clinic growth through efficient front-desk operations and patient intake processes. This entry-level role collaborates with the Clinic Director to ensure smooth daily clinic procedures and exceptional patient service.

The PCC-I will greet patients, schedule referrals, verify insurance, maintain an organized front office, and handle non-clinical tasks while upholding Upstream