Clinic Experience Coordinator

New Vista KY; Richmond (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

New Vista KY is seeking an Office Assistant to support administrative operations at our Richmond, KY site. You will greet clients, manage calls, schedule appointments, and help coordinate access to New Vista services in a welcoming, trauma-informed environment.

This role emphasizes accurate record-keeping in the EHR, handling payments, and assisting clinical staff with paperwork while ensuring a seamless experience for clients and staff across all programs.

Qualifications

• High School graduate or equivalent.
• Customer Service experience.
• Valid driver’s license, reliable operating transportation, and proof of current auto insurance.

Responsibilities

• Greet clients, interfacing with them in a professional, courteous, and sensitive manner.
• Answer telephones and respond appropriately to client calls and inquiries.
• Schedule any New Vista appointments for clientele, providing a centralized experience to whole health services.
• Provide suggestions and feedback to enhance clinic healthcare experience.
• Ensure clients accessing services have a welcoming and seamless experience of care.
• Ensure clients accessing clinic services through telehealth can navigate and connect to the clinic and provide feedback to make the process go more smoothly.
• Ensure up-to-date client information in computer system and EHR system.
• Responsible for collecting and posting client payments.
• Verify client guarantor coverage.
• Collect payments and maintain financial information in the electronic health record.
• Assist clinical staff in contacting clients, scheduling, and obtaining necessary paperwork.
• Ensure the clinic is positive, professional and reflects a client-centered, trauma-informed environment that welcomes client, staff and community members into the clinic.

Skills

Customer service

Professionalism

Communication

Problem solving

Education

High School diploma or equivalent

Job description

New Vista KY is seeking an Office Assistant to support administrative operations at our Richmond, KY site. You will greet clients, manage calls, schedule appointments, and help coordinate access to New Vista services in a welcoming, trauma-informed environment.

This role emphasizes accurate record-keeping in the EHR, handling payments, and assisting clinical staff with paperwork while ensuring a seamless experience for clients and staff across all programs.