Office Assistant - Behavioral Health- No Weekends/Holidays!

New Vista KY; Richmond (KY); On-site; USD 19,000 - 25,000; Full time

Job summary

New Vista KY is seeking an Office Assistant to support administrative operations at our Richmond, KY site. You will greet clients, manage calls, schedule appointments, and help coordinate access to New Vista services in a welcoming, trauma-informed environment.

This role emphasizes accurate record-keeping in the EHR, handling payments, and assisting clinical staff with paperwork while ensuring a seamless experience for clients and staff across all programs.

Qualifications

• High School graduate or equivalent.
• Customer Service experience.
• Valid driver’s license, reliable operating transportation, and proof of current auto insurance.

Responsibilities

• Greet clients, interfacing with them in a professional, courteous, and sensitive manner.
• Answer telephones and respond appropriately to client calls and inquiries.
• Schedule any New Vista appointments for clientele, providing a centralized experience to whole health services.
• Provide suggestions and feedback to enhance clinic healthcare experience.
• Ensure clients accessing services have a welcoming and seamless experience of care.
• Ensure clients accessing clinic services through telehealth can navigate and connect to the clinic and provide feedback to make the process go more smoothly.
• Ensure up-to-date client information in computer system and EHR system.
• Responsible for collecting and posting client payments.
• Verify client guarantor coverage.
• Collect payments and maintain financial information in the electronic health record.
• Assist clinical staff in contacting clients, scheduling, and obtaining necessary paperwork.
• Ensure the clinic is positive, professional and reflects a client-centered, trauma-informed environment that welcomes client, staff and community members into the clinic.

Skills

Customer service

Professionalism

Communication

Problem solving

Education

High School diploma or equivalent

Job description

If you are mission driven and want to help the lives of people in your community, we have a place for you on our Team!

Provide administrative support to the unit and clientele to ensure program goals and objectives are met. Handle day to day operations in office setting and coordinate message distribution to staff and outside organizations. The Office Assistant finds ways to make the clinic a welcoming environment for clients and staff, ensuring a critical “no wrong door” approach - that any program a client enters can provide a universal gateway to enter any New Vista service. The Office Assistant is a positive team player that promotes a culture of inclusion and participation.

Required Education And Experience

• High School graduate or equivalent
• Customer Service experience
• Valid driver’s license, reliable operating transportation, and proof of current auto insurance

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet clients, interfacing with them in a professional, courteous, and sensitive manner
• Answer telephones and respond appropriately to client calls and inquiries
• Schedule any New Vista appointments for clientele, providing a centralized experience to whole health services
• Provide suggestions and feedback to enhance clinic healthcare experience
• Ensure clients accessing services have a welcoming and seamless experience of care
• Ensure clients accessing clinic services through telehealth can navigate and connect to the clinic and provide feedback to make the process go more smoothly
• Ensure up-to-date client information in computer system and EHR system
• Responsible for collecting and posting client payments
• Verify client guarantor coverage
• Collect payments and maintain financial information in the electronic health record
• Assist clinical staff in contacting clients, scheduling, and obtaining necessary paperwork
• Ensure the clinic is positive, professional and reflects a client-centered, trauma-informed environment that welcomes client, staff and community members into the clinic

While we welcome all to apply, there are some position specific background stipulations that must be met to comply with various regulatory and contractual requirements.

New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.