Office Assistant - Behavioral Health- No Weekends/Holidays!

New Vista Of The Bluegrass Inc; Richmond (KY); On-site; USD 32,000 - 36,000; Full time

Job summary

New Vista Madison County Clinic in Richmond, KY seeks a Regular Full Time Admin Support to provide frontline administrative assistance to the unit and clientele, ensuring a welcoming environment and a universal gateway to New Vista services. You will handle day-to-day operations, coordinate message distribution, and support staff to meet program goals.

Ideal candidates have a high school diploma, customer service experience, and a valid driver’s license with reliable transportation.

Qualifications

• High School diploma or equivalent required.
• Customer service experience preferred.
• Valid driver’s license, reliable transportation, and proof of current auto insurance required.

Responsibilities

• Greet clients in a professional, courteous, and respectful manner.
• Answer telephones and respond to inquiries.
• Schedule New Vista appointments for clients, providing centralized access to services.
• Provide suggestions and feedback to improve clinic experience.
• Ensure a welcoming and trauma-informed environment for clients and staff.
• Assist with telehealth navigation and connectivity for clients.
• Maintain up-to-date client information in the EHR system.
• Collect payments and manage cash/web-based transactions.
• Support clinical staff with scheduling and paperwork as needed.
• Promote a positive, professional clinic atmosphere for clients, staff, and community.

Skills

Customer service

Scheduling

Communication

Education

High School diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regular Full Time Admin Support New Vista Madison County Clinic, Richmond, KY, US

2 days ago Requisition ID: 6348

If you are mission driven and want to help the lives of people in your community, we have a place for you on our Team!

Provide administrative support to the unit and clientele to ensure program goals and objectives are met. Handle day to day operations in office setting and coordinate message distribution to staff and outside organizations. The Office Assistant finds ways to make the clinic a welcoming environment for clients and staff, ensuring a critical “no wrong door” approach - that any program a client enters can provide a universal gateway to enter any New Vista service.The Office Assistant is a positive team player that promotes a culture of inclusion and participation.

Required Education and Experience

• High School graduate or equivalent
• Customer Service experience
• Valid driver’s license, reliable operating transportation, and proof of current auto insurance

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet clients, interfacing with them in a professional, courteous, and sensitive manner
• Answer telephones and respond appropriately to client calls and inquiries
• Schedule any New Vista appointments for clientele, providing a centralized experience to whole health services
• Provide suggestions and feedback to enhance clinic healthcare experience
• Ensure clients accessing services have a welcoming and seamless experience of care
• Ensure clients accessing clinic services through telehealth can navigate and connect to the clinic and provide feedback to make the process go more smoothly
• Ensure up-to-date client information in computer system and EHR system
• Responsible for collecting and posting client payments
• Collect payments and maintain financial information in the electronic health record
• Assist clinical staff in contacting clients, scheduling, and obtaining necessary paperwork
• Ensure the clinic is positive, professional and reflects a client-centered, trauma-informed environment that welcomes client, staff and community members into the clinic

While we welcome all to apply, there are some position specific background stipulations that must be met to comply with various regulatory and contractual requirements.

New Vista prohibits discrimination and harassment against any applicant, employee or contractor based on sex, race, color, age, national or ethnic origin, religion, physical disability, mental disability, genetic information, marital status, sexual orientation, gender identity or expression, citizenship, pregnancy or maternity, protected veteran status, or any other basis prohibited by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, working conditions, promotion, termination, layoff, recall, transfer, leaves of absence, wage and salary administration, employee benefits and training. It is also the company’s policy to prohibit all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, encouraged another to complain, participated in an investigation into such complaints, or opposed unlawful discrimination.