Client Services & Clinic Experience Specialist

New Vista KY; Stanton (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

New Vista KY is seeking an Office Assistant to provide administrative support in a community clinic setting. You will greet clients, handle calls, schedule appointments, and assist with billing and documentation to ensure a welcoming, trauma-informed environment.

The role emphasizes accurate patient information in the EHR, coordination with clinical staff, and maintaining a centralized experience for accessing New Vista services.

Qualifications

• High School graduate or equivalent.
• Customer Service experience.
• Valid drivers license, reliable operating transportation, and proof of current auto insurance.

Responsibilities

• Greet clients in a professional, courteous, and sensitive manner.
• Answer telephones and respond appropriately to client calls and inquiries.
• Schedule New Vista appointments for clientele, providing a centralized experience to whole health services.
• Provide suggestions and feedback to enhance clinic healthcare experience.
• Ensure clients accessing services have a welcoming and seamless experience of care.
• Ensure clients accessing clinic services through telehealth can navigate and connect to the clinic and provide feedback to make the process go more smoothly.
• Ensure up-to-date client information in computer system and EHR system.
• Responsible for collecting and posting client payments.
• Verify client guarantor coverage.
• Collect payments and maintain financial information in the electronic health record.
• Assist clinical staff in contacting clients, scheduling, and obtaining necessary paperwork.
• Ensure the clinic is positive, professional and reflects a client-centered, trauma-informed environment that welcomes client, staff and community members into the clinic.

Skills

Customer service

Communication

Organizational skills

Interpersonal skills

Education

High School diploma or equivalent

Tools

EHR system

Computer skills

Job description

New Vista KY is seeking an Office Assistant to provide administrative support in a community clinic setting. You will greet clients, handle calls, schedule appointments, and assist with billing and documentation to ensure a welcoming, trauma-informed environment.

The role emphasizes accurate patient information in the EHR, coordination with clinical staff, and maintaining a centralized experience for accessing New Vista services.