Clinic Office Coordinator

Spectrum Health Systems, Inc.; Southbridge (MA); On-site; USD 59,479,000 - 68,684,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Tuition reimbursement

Life insurance

Discounts on services/entertainment

Job summary

Spectrum Health Systems, Inc. is seeking a Clinical Office Coordinator in Southbridge, MA to greet clients, schedule appointments, and coordinate front-desk operations in our outpatient program.

You will handle phone calls, collect co-payments, and direct callers to clinicians while maintaining accuracy and a friendly, professional demeanor. A high school diploma or GED is required, with bilingual English/Spanish preferred.

Qualifications

• High school diploma or GED required.
• Bilingual (English/Spanish) preferred.
• Prior experience as receptionist in a healthcare setting preferred.
• Familiarity working with insurances preferred.
• Computer experience with Windows, Outlook, and Word required.
• Organized with strong communication skills.

Responsibilities

• Greet clients, answer questions about appointments, and direct them to clinicians; perform other admin tasks as directed.
• Answer phones professionally and transfer calls or take messages as needed.
• Welcome clients, staff and visitors in a professional, friendly manner.
• Demonstrate respect for supervisors, co-workers, and clients.
• Collect co-payments and fees for services, document transactions per clinic policy.

Skills

Communication skills

Organizational skills

Bilingual English/Spanish

Healthcare receptionist experience

Insurance familiarity

Windows/Microsoft Office

Education

High school diploma or GED

Tools

Windows

Microsoft Outlook

Microsoft Word

Job description

Location: Southbridge, MA - Outpatient Treatment Program

Schedule: Tuesday - Saturday, 5:45am - 2:15pm

Pay rate: $20.70-$23.97/hour

Benefits

• Health, dental, vision insurances/additional voluntary insurances
• Company-paid life insurance/employee assistance programs
• Generous paid time off accrual
• Tuition reimbursement/loan repayment options
• 401k with company match up to 7%
• Discounts on wide array of services/entertainment nationwide

The Clinical Office Coordinator Is Responsible For

• Greeting clients, answering client questions regarding appointment schedules, directing them to the appropriate clinician, and completing other administrative tasks as directed.
• Answering the telephone in a professional, friendly manner and transferring calls to identified staff and/or recording messages as necessary.
• Greeting clients, staff and/or visitors in a professional, friendly manner.
• Demonstrating respect for supervisors, co-workers, and clients.
• Collecting co-payments, fees, etc. for services rendered from clients according to clinic policy, accurately documenting all transactions as needed.

Qualifications

• High school diploma or GED required.
• Bilingual (English/Spanish) preferred.
• Prior experience as receptionist in a healthcare setting preferred.
• Familiarity working with insurances preferred.
• Computer experience and familiarity with Windows, Microsoft Outlook, and Microsoft Word required.
• The ideal candidate is organized and has strong communication skills