Clinic Administrative & Eligibility Specialist

Commonwealth of VA Careers; Virginia Beach (VA); On-site; USD 39,000 - 45,000; Full time

Job summary

The Virginia Beach Health Department is seeking an Office Service Specialist to join the Clinic Administrative Team as an Eligibility Specialist. You will support patient registration, eligibility interviews and front-desk tasks in a fast-paced medical clinic.

The role emphasizes accurate data capture, courteous service and teamwork within a multidisciplinary environment. Prior medical office experience and bilingual abilities are valued.

Qualifications

• Knowledge of office and administrative principles and practices.
• Working knowledge of word processing and spreadsheet software applications.
• Ability to interpret and follow established procedures and guidelines.
• Ability to communicate effectively with internal and external customers, verbally and in writing.
• Considerable skill in the operation of standard office equipment.

Responsibilities

• Interviews patients by securing and verifying personal, financial, demographic and medical history information to determine eligibility.
• Composes non-routine correspondence; registers patients, obtains consent forms and completes associated forms.
• Exits patients from clinic; verifies services rendered, determines prior balance and current charges; explains charges, collects payment or verifies patient or third party billing; writes receipt, schedules next visit.
• Enters payments into computer system and/or journal and reconciles cash receipts.
• Provides quality customer service; responds to requests and questions regarding program services offered in a courteous, professional, and timely manner.
• Maintains office filing system; audits records for completeness, accuracy and compliance with established records maintenance guidance and procedures; may assist with interpretation/translation.

Skills

Office and administrative principles

Word processing

Spreadsheet software

Procedures and guidelines

Customer communication

Office equipment operation

Job description

The Virginia Beach Health Department is seeking an Office Service Specialist to join the Clinic Administrative Team as an Eligibility Specialist. You will support patient registration, eligibility interviews and front-desk tasks in a fast-paced medical clinic.

The role emphasizes accurate data capture, courteous service and teamwork within a multidisciplinary environment. Prior medical office experience and bilingual abilities are valued.