Patient Access Specialist

Dermatology Consultants; Woodbury (MN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive salary

Holiday bonus eligibility

No evenings or weekends

401K and profit sharing

Cosmetic discounts

Free parking

Paid time off & holidays

Wellness program

Medical, dental, vision, disability, &

Tuition reimbursement

Uniform allowance

Job summary

Dermatology Consultants is seeking a Patient Access Specialist to join a long-standing private dermatology practice with 24 providers across four East Metro clinics. You will handle calls, schedule appointments, gather demographics and insurance information, and register patients to support physicians' schedules.

The role offers 40 hours per week with remote or hybrid work options. Requirements include 1–2 years in healthcare scheduling, HS diploma, and Cerner experience; comprehensive benefits

Qualifications

• HS Diploma or equivalent required.
• 1–2 years’ experience in scheduling or reception in a healthcare setting.
• Experience scheduling appointments, registering patients, and verifying insurance information.
• Ability to communicate calmly and clearly on the phone.
• Willingness to travel to four East Metro clinic locations as a float medical receptionist.
• Knowledge of customer service principles and techniques.
• Familiarity with insurance processes is preferred.

Responsibilities

• Provide patient-centered customer service using a multi-line telephone.
• Schedule patient appointments in Cerner to fit physician schedules.
• Register patients, verify/update data, and send welcome packets.
• Verify insurance eligibility.
• Reschedule and cancel appointments as needed.
• Occasionally work as a Float Medical Receptionist at any clinic location.
• Maintain confidentiality of patient information.
• Perform other clerical duties as assigned.

Skills

Customer service

Phone etiquette

Communication skills

Cerner scheduling

Insurance verification

Data entry

Education

HS Diploma or equivalent

Tools

Cerner

Job description

Join a Top Workplace!! A multi-year Star Tribune Top Workplace award winner, Dermatology Consultants, recently celebrated 77 years in business. Founded in 1949, we are a thriving private dermatology practice with 24 providers across four East Metro clinic locations.

The Patient Access Specialist is responsible for making appointments for patients following Dermatology Consultants’ procedures. The Patient Access Specialist assists patients on the telephone, schedules appointments, gathers accurate demographic information and insurance information, and registers patients. This position offers flexibility with remote or hybrid work options.

Dermatology Consultants offers employees:

• Competitive Salary; holiday bonus eligibility
• No Evenings or Weekends
• Generous Company-funded 401K and Profit Sharing
• Discounts on Cosmetic Services (including Botox, laser hair removal, facials and more)
• Free Parking
• Paid Time Off and Paid Holidays
• Company-sponsored Wellness program
• Benefits; Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, Accident, HSA, FSA, Legal, tuition reimbursement, uniform allowance

Starting Pay Range:

• $20.00 – $24.00 per hour

Duties and Responsibilities:

• Provide patient-centered customer service, using a multi-line telephone in a pleasant manner
• Schedule patient appointments using the computerized scheduling system (Cerner) which best meet the needs of the patient in adherence with our physicians’ schedule and availability
• Register patients, verify and update patient data, prepare necessary confirmation letters, welcome packets and forms to send to patients
• Verify insurance eligibility
• Reschedule and cancel appointments as needed
• Occasionally work as a Float Medical Receptionist at the Front Desk in any of the four clinic locations
• Maintain strict confidentiality of patient health information
• Other clerical duties as assigned such as online appointment requests, scheduling interpreters, patient portal invitations and referrals

Minimum Requirements:

• HS Diploma or equivalent.
• 1-2 years’ experience in scheduling or reception in a healthcare setting
• Experience scheduling appointments, registering patients, and obtaining/verifying insurance information
• Ability to communicate calmly and clearly with patients and others on the phone
• Ability to occasionally travel to four East Metro clinic locations as a float medical receptionist
• Knowledge of customer service principles and techniques
• Ability to navigate computerized scheduling system (Cerner) and to operate standard office equipment including multi-line telephone, computer and fax machine
• Knowledge of insurance preferred

Schedule:

40 hours/week, Monday – Friday, 8:00 am to 4:45 pm

Dermatology Consultants is an Equal Opportunity Employer