Climbing Wall Specialist & Customer Experience Coach

Dick's Sporting Goods; Tampa (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

DICK'S Sporting Goods in Tampa, FL is seeking a Climbing Associate to drive engagement, training and safety for climbers and teammates at the rock wall. You will supervise daily operations, support the climb lead, and help deliver an exceptional customer experience with strong product knowledge.

The role requires a climbing certification, prior retail experience preferred, and applicants must be at least 18 years old.

Qualifications

• Prior retail experience preferred.
• Climbing certification required.
• Applicants must be at least 18 years old to comply with applicable labor laws and job-specific requirements.

Responsibilities

• Drive the highest level of customer service in the climbing department.
• Ensure customers receive consultative advice with strong product knowledge.
• Instruct climbing techniques for climbers of all ages and experience levels.
• Teach instructional climbing lessons when needed or requested.
• Uphold merchandising standards and maintain stock and floor sets for brand displays.
• Assist Climbing Lead with team-building events at the rock wall.

Skills

Customer service

Teamwork

Education

Climbing certification

Job description

DICK'S Sporting Goods in Tampa, FL is seeking a Climbing Associate to drive engagement, training and safety for climbers and teammates at the rock wall. You will supervise daily operations, support the climb lead, and help deliver an exceptional customer experience with strong product knowledge.

The role requires a climbing certification, prior retail experience preferred, and applicants must be at least 18 years old.