Retail Climbing Coach & Customer Experience Lead

Dick's Sporting Goods; Freehold (NJ); On-site; USD 23,419 - 33,062; Full time

Job summary

Dick's Sporting Goods in Freehold, NJ is hiring a Climbing Associate to drive customer service and climbing education for teammates and customers. You will guide climbers, teach techniques, and help with events at the rock wall while upholding company standards.

The role focuses on safety, product knowledge, and friendly service, with a starting pay range and benefits. Must be 18+ and climbing certified.

Qualifications

• Climbing certification required.
• Prior retail experience preferred.
• Applicants must be at least 18 years old.

Responsibilities

• Drive the highest level of customer service in the department.
• Provide consultative product knowledge to customers.
• Instruct climbing techniques for all ages and experience levels.
• Teach instructional climbing lessons as needed.
• Maintain merchandise presentation and replenish stock as required.
• Assist lead with team‑building events at the rock wall.

Skills

Customer service

Communication

Teamwork

Education

Climbing certification

Minimum age 18

Job description

Dick's Sporting Goods in Freehold, NJ is hiring a Climbing Associate to drive customer service and climbing education for teammates and customers. You will guide climbers, teach techniques, and help with events at the rock wall while upholding company standards.

The role focuses on safety, product knowledge, and friendly service, with a starting pay range and benefits. Must be 18+ and climbing certified.