Climbing Gym Operations Manager - Lead Team & Service

Climbepic; Fort Collins (CO); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO

Medical benefits

Complimentary Gravity Vault membership

Pro-deals with outdoor brands

Job summary

The Gravity Vault Montclair is seeking an energetic and motivated Manager to join our team. You will oversee front desk operations, maintain safety standards on the climbing floor, support staff productivity, and deliver exceptional customer service.

We value leadership and a proactive approach in a fast-paced retail/fitness environment. The full-time role offers a starting salary of $50,000, PTO, medical benefits, and a complimentary Gravity Vault membership.

Qualifications

• Must be at least 18 years old.
• Prior experience in a supervisory role, preferably within the retail or fitness industry.
• Proven ability to lead, motivate, and manage a team effectively.
• Excellent interpersonal and communication skills, with a strong emphasis on customer service.
• Ability to resolve issues quickly and effectively through sound judgment and problem-solving.
• Current CPR/First Aid Certification required.
• Climbing Wall Instructor (CWI) Certification preferred.
• Availability to work weekdays and weekends as well as select holidays as needed.

Responsibilities

• Recruit, interview, and train staff.
• Oversee daily facility operations, ensuring a smooth flow of classes, events, and customer activity.
• Delegate tasks and responsibilities to staff, monitoring progress and performance to ensure operational efficiency.
• Provide ongoing support, guidance, and constructive feedback to team members to foster professional growth and maintain high service standards.
• Manage employee schedules, ensuring appropriate staffing levels for all shifts and adjusting coverage based on business needs.
• Promote operational excellence and consistently strive to exceed customer expectations.
• Handle event bookings, process final payments, and coordinate logistics for groups and private functions.
• Respond promptly and professionally to customer and staff concerns, working to resolve issues effectively and maintain a positive environment.
• Maintain clear, consistent communication with both staff and senior management by reporting on shift activities, challenges, and achievements.
• Reconcile daily cash transactions, manage end-of-shift cash counts, and prepare bank deposits in accordance with company procedures.
• Enforce and uphold all safety protocols to ensure a secure environment for both customers and employees.
• Other job related duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Problem-solving

CPR/First Aid

Job description

The Gravity Vault Montclair is seeking an energetic and motivated Manager to join our team. You will oversee front desk operations, maintain safety standards on the climbing floor, support staff productivity, and deliver exceptional customer service.

We value leadership and a proactive approach in a fast-paced retail/fitness environment. The full-time role offers a starting salary of $50,000, PTO, medical benefits, and a complimentary Gravity Vault membership.