Climbing Gym Operations Lead

Climbing Business Journal; Montclair (NJ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Two weeks PTO

Medical benefits

Free facility membership

Pro-deals with brands

Employee discounts

Job summary

The Gravity Vault Montclair is seeking an energetic Assistant Manager to join our team. This role helps deliver an exceptional bouldering experience by ensuring smooth front desk operations, maintaining safety on the climbing floor, and supporting staff productivity.

If you have supervisory experience in retail or fitness and a passion for customer service, you could be a great fit. CPR/First Aid is required; CWI certification is preferred.

Qualifications

• Experience leading a team in retail or fitness environments.
• Proven ability to guide, motivate and manage staff.
• Excellent interpersonal and communication skills with a customer-focused approach.
• CPR/First Aid certification is mandatory.
• CWI certification is preferred but not required.

Responsibilities

• Recruit, interview, and train staff in collaboration with management.
• Oversee daily facility operations, including class flow and customer activity.
• Delegate tasks, monitor performance, and drive operational efficiency.
• Provide coaching and feedback to staff to maintain service standards.
• Manage staff schedules and ensure proper coverage for all shifts.
• Handle event bookings and coordinate logistics for groups and functions.

Skills

Leadership

Team management

Customer service

Communication

Problem-solving

CPR/First Aid

Tools

CWI Certification

Job description

The Gravity Vault Montclair is seeking an energetic Assistant Manager to join our team. This role helps deliver an exceptional bouldering experience by ensuring smooth front desk operations, maintaining safety on the climbing floor, and supporting staff productivity.

If you have supervisory experience in retail or fitness and a passion for customer service, you could be a great fit. CPR/First Aid is required; CWI certification is preferred.