Manager – Montclair

Climbing Business Journal; Montclair (NJ); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

PTO

Medical benefits

Gravity Vault membership

Pro-deals

Employee discounts

Garage parking pass

Job summary

The Gravity Vault Montclair is seeking an energetic Manager to oversee front desk operations, maintain high safety standards on the climbing floor, support staff productivity, and foster outstanding customer service.

The ideal candidate will have leadership experience in retail or fitness, a passion for climbing, and a proven ability to lead a team in a fast-paced, customer‑driven environment.

Qualifications

• Experience leading and supervising staff in retail or fitness.
• Strong customer-service focus and interpersonal skills.
• Ability to delegate tasks and monitor performance.

Responsibilities

• Recruit, interview, and train staff.
• Oversee daily facility operations and class flow.
• Delegate tasks and monitor staff performance.
• Provide guidance and feedback for professional growth.
• Manage staff schedules across all shifts.
• Promote operational excellence and exceed customer expectations.
• Handle event bookings and coordinate groups.
• Respond promptly to customer and staff concerns.
• Report shift activities and achievements to senior management.
• Reconcile daily cash and prepare bank deposits.
• Enforce safety protocols to ensure a secure environment.
• Other duties as assigned.

Skills

Leadership

Team management

Customer service

Communication

Job description

The Gravity Vault Montclair, a bouldering and fitness facility, is looking for an energetic and motivated Manager to join our team. In this key role, you'll help deliver an exceptional bouldering experience by ensuring smooth front desk operations, maintaining high safety standards on the climbing floor, supporting staff productivity, and fostering excellent customer service.

We're seeking a candidate with a strong background in the retail or fitness industry, and a proven track record of leadership and team management. If you're passionate about climbing, customer experience, and working in a dynamic, fast-paced environment, we'd love to hear from you.

Key Responsibilities

• Recruit, interview, and train staff.
• Oversee daily facility operations, ensuring a smooth flow of classes, events, and customer activity.
• Delegate tasks and responsibilities to staff, monitoring progress and performance to ensure operational efficiency.
• Provide ongoing support, guidance, and constructive feedback to team members to foster professional growth and maintain high service standards.
• Manage employee schedules, ensuring appropriate staffing levels for all shifts and adjusting coverage based on business needs.
• Promote operational excellence and consistently strive to exceed customer expectations.
• Handle event bookings, process final payments, and coordinate logistics for groups and private functions.
• Respond promptly and professionally to customer and staff concerns, working to resolve issues effectively and maintain a positive environment.
• Maintain clear, consistent communication with both staff and senior management by reporting on shift activities, challenges, and achievements.
• Reconcile daily cash transactions, manage end-of-shift cash counts, and prepare bank deposits in accordance with company procedures.
• Enforce and uphold all safety protocols to ensure a secure environment for both customers and employees.
• Other job related duties as assigned.

Requirements

• Must be at least 18 years old.
• Prior experience in a supervisory role, preferably within the retail or fitness industry.
• Proven ability to lead, motivate, and manage a team effectively.
• Excellent interpersonal and communication skills, with a strong emphasis on customer service.
• Ability to resolve issues quickly and effectively through sound judgment and problem-solving.
• Current CPR/First Aid Certification required.
• Climbing Wall Instructor (CWI) Certification preferred.
• Availability to work weekdays and weekends as well as select holidays as needed.

Compensation And Benefits

• Full-time salaried position with an annual starting salary of $50,000
• Paid Time Off (PTO)
• Medical benefits
• Complimentary multi-facility Gravity Vault membership
• Access to exclusive pro-deals through partnerships with leading outdoor industry brands
• Employee discounts in our retail shop
• Annual garage parking pass