Assistant Manager – Montclair

Climbing Business Journal; Montclair (NJ); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Two weeks PTO

Medical benefits

Free facility membership

Pro-deals with brands

Employee discounts

Job summary

The Gravity Vault Montclair is seeking an energetic Assistant Manager to join our team. This role helps deliver an exceptional bouldering experience by ensuring smooth front desk operations, maintaining safety on the climbing floor, and supporting staff productivity.

If you have supervisory experience in retail or fitness and a passion for customer service, you could be a great fit. CPR/First Aid is required; CWI certification is preferred.

Qualifications

• Experience leading a team in retail or fitness environments.
• Proven ability to guide, motivate and manage staff.
• Excellent interpersonal and communication skills with a customer-focused approach.
• CPR/First Aid certification is mandatory.
• CWI certification is preferred but not required.

Responsibilities

• Recruit, interview, and train staff in collaboration with management.
• Oversee daily facility operations, including class flow and customer activity.
• Delegate tasks, monitor performance, and drive operational efficiency.
• Provide coaching and feedback to staff to maintain service standards.
• Manage staff schedules and ensure proper coverage for all shifts.
• Handle event bookings and coordinate logistics for groups and functions.

Skills

Leadership

Team management

Customer service

Communication

Problem-solving

CPR/First Aid

Tools

CWI Certification

Job description

The Gravity Vault Montclair, a bouldering and fitness facility, is looking for an energetic and motivated Assistant Manager to join our team. This position will help deliver an exceptional bouldering experience by ensuring smooth front desk operations, maintaining high safety standards on the climbing floor, supporting staff productivity, and fostering excellent customer service. We’re seeking a candidate with a strong background in the retail or fitness industry, and a proven track record of leadership and team management. If you’re passionate about climbing, customer experience, and working in a dynamic, fast-paced environment, we’d love to hear from you.

Key Responsibilities

• Collaborate with the management team to recruit, interview, and train staff.
• Oversee daily facility operations, ensuring a smooth flow of classes, events, and customer activity.
• Delegate tasks and responsibilities to staff, monitoring progress and performance to ensure operational efficiency.
• Provide ongoing support, guidance, and constructive feedback to team members to foster professional growth and maintain high service standards.
• Manage employee schedules, ensuring appropriate staffing levels for all shifts and adjusting coverage based on business needs.
• Promote operational excellence and consistently strive to exceed customer expectations
• Handle event bookings, process final payments, and coordinate logistics for groups and private functions.
• Respond promptly and professionally to customer and staff concerns, working to resolve issues effectively and maintain a positive environment.
• Maintain clear, consistent communication with both staff and senior management by reporting on shift activities, challenges, and achievements.
• Reconcile daily cash transactions, manage end-of-shift cash counts, and prepare bank deposits in accordance with company procedures.
• Enforce and uphold all safety protocols to ensure a secure environment for both customers and employees.
• Other managerial duties as assigned.

Requirements

• Must be at least 18 years old.
• Prior experience in a supervisory role, preferably within the retail or fitness industry.
• Proven ability to lead, motivate, and manage a team effectively.
• Excellent interpersonal and communication skills, with a strong emphasis on customer service.
• Ability to resolve issues quickly and effectively through sound judgment and problem-solving.
• Current CPR/First Aid Certification required.
• Climbing Wall Instructor (CWI) Certification preferred.
• Availability to work Sunday -Thursday schedule as well as select holidays as needed.

Compensation And Benefits

• Full-time salaried position with an annual starting salary of $44,000
• Two weeks of Paid Time Off (PTO)
• Medical benefits
• Complimentary multi-facility membership to The Gravity Vault following the introductory period
• Access to exclusive pro-deals through partnerships with leading outdoor industry brands
• Employee discounts in our retail shop