Climbing Gym Operations Lead | PTO & Benefits

Climbing Business Journal; Hoboken (NJ); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

PTO

Medical benefits

Complimentary multi-facility gym/club+

Pro-deals with outdoor brands

Employee discounts in retail shop

Job summary

The Gravity Vault Hoboken is seeking an energetic Assistant Manager to help deliver an exceptional rock climbing experience by ensuring smooth front desk operations, maintaining safety on the climbing floor, and supporting staff productivity.

A background in retail or fitness with proven leadership is required. CPR/First Aid is mandatory; CWI is preferred. The role follows a Sunday–Thursday schedule, including mornings, evenings, and select holidays, in a fast-paced, customer-focused environment.

Qualifications

• Must be at least 18 years old.
• Supervisory experience in retail or fitness.
• Proven ability to lead, motivate, and manage a team.
• Excellent interpersonal and communication skills with strong customer service focus.

Responsibilities

• Oversee daily facility operations, ensuring smooth flow of classes, events, and customer activity.
• Delegate tasks to staff and monitor performance for operational efficiency.
• Provide ongoing guidance and feedback to team members to foster growth and high service standards.
• Manage employee schedules and staffing levels for all shifts.
• Promote operational excellence and exceed customer expectations.
• Handle event bookings and coordinate logistics for large groups and private functions.
• Respond promptly to customer and staff concerns and resolve issues.
• Maintain clear communication with staff and senior management about activities and challenges.
• Reconcile daily cash transactions and prepare bank deposits according to procedures.
• Enforce safety protocols to ensure a secure environment for customers and employees.

Skills

Leadership

Customer service

Communication

Problem solving

CPR/First Aid

Tools

CWI Certification

Job description

The Gravity Vault Hoboken is seeking an energetic Assistant Manager to help deliver an exceptional rock climbing experience by ensuring smooth front desk operations, maintaining safety on the climbing floor, and supporting staff productivity.

A background in retail or fitness with proven leadership is required. CPR/First Aid is mandatory; CWI is preferred. The role follows a Sunday–Thursday schedule, including mornings, evenings, and select holidays, in a fast-paced, customer-focused environment.