Shift Supervisor: Lead Team, Safety & Guest Experience

Climbing Business Journal; Hoboken (NJ); On-site; USD 18,267,000 - 24,356,000; Part time

Benefits offered by this job

Gravity Vault membership

Pro-deals

Retail shop discounts

Job summary

The Gravity Vault Hoboken is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for all customers. During their shift, they ensure front desk operations run smoothly, safety standards are met on the climbing floor, and staff are productive with high customer satisfaction.

This is a part-time position (approximately 15–20 hours per week) with afternoon and evening shifts on weekdays and weekends.

Qualifications

• Must be at least 18 years old.
• Prior supervisory experience in retail or fitness industry preferred.
• Weekday and weekend afternoon and evening availability (approx. 15–20 hours/week).
• Strong leadership and team-management abilities.
• Excellent interpersonal and communication skills with a focus on customer service.

Responsibilities

• Oversee facility operations and class/event flow.
• Assign duties to employees and monitor progress.
• Provide guidance and feedback to staff as needed.
• Manage staff schedules to ensure coverage for all shifts.
• Strive to exceed customer expectations and support operational excellence.
• Take bookings and collect payments for events/groups.
• Address and resolve customer or employee issues promptly.
• Report shift operations and outcomes to management with clear communication.
• Count cash at end of shift and manage deposits.
• Enforce safety protocols to ensure a safe environment.

Job description

The Gravity Vault Hoboken is seeking a dedicated Shift Supervisor to lead a friendly, organized rock climbing experience for all customers. During their shift, they ensure front desk operations run smoothly, safety standards are met on the climbing floor, and staff are productive with high customer satisfaction.

This is a part-time position (approximately 15–20 hours per week) with afternoon and evening shifts on weekdays and weekends.