Assistant Manager – Hoboken

Climbepic; Fort Collins (CO); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

PTO

Medical benefits

Multi-facility membership

Job summary

The Gravity Vault Hoboken is seeking an energetic Assistant Manager to ensure smooth front desk operations, uphold safety standards on the climbing floor, and support staff productivity while delivering exceptional customer service.

With a background in retail or fitness leadership, you will supervise daily activities, manage schedules, and coordinate events, all while maintaining a high level of customer satisfaction and safety across shifts.

Qualifications

• Must have supervisory experience in retail or fitness environments.
• Proven ability to lead, motivate and manage a team.
• Excellent interpersonal and communication skills with strong customer service focus.
• Experience handling payments and cash transactions.

Responsibilities

• Oversee daily facility operations and smooth flow of classes, events, and customer activity.
• Delegate tasks and monitor performance to ensure efficiency.
• Provide guidance and feedback to team for professional growth and service standards.
• Manage staff schedules and adjust coverage per business needs.
• Promote operational excellence and exceed customer expectations.

Skills

Supervisory experience

Team leadership

Customer service

Cash handling

Job description

The Gravity Vault Hoboken is looking for an energetic and motivated Assistant Manager to join our team. In this key role, you’ll help deliver an exceptional rock climbing experience by ensuring smooth front desk operations, maintaining high safety standards on the climbing floor, supporting staff productivity, and fostering excellent customer service.

We’re seeking a candidate with a strong background in the retail or fitness industry, and a proven track record of leadership and team management. If you’re passionate about climbing, customer experience, and working in a dynamic, fast-paced environment, we’d love to hear from you.

Key Responsibilities:

• Oversee daily facility operations, ensuring a smooth flow of classes, events, and customer activity
• Delegate tasks and responsibilities to staff, monitoring progress and performance to ensure operational efficiency
• Provide ongoing support, guidance, and constructive feedback to team members to foster professional growth and maintain high service standards
• Manage employee schedules, ensuring appropriate staffing levels for all shifts and adjusting coverage based on business needs
• Promote operational excellence and consistently strive to exceed customer expectations
• Handle event bookings, process final payments, and coordinate logistics for large groups and private functions
• Respond promptly and professionally to customer and staff concerns, working to resolve issues effectively and maintain a positive environment
• Maintain clear, consistent communication with both staff and senior management by reporting on shift activities, challenges, and achievements
• Reconcile daily cash transactions, manage end-of-shift cash counts, and prepare bank deposits in accordance with company procedures
• Enforce and uphold all safety protocols to ensure a secure environment for both customers and employees
• Other job related duties as assigned

Requirements:

• Must be at least 18 years old
• Prior experience in a supervisory role, preferably within the retail or fitness industry
• Proven ability to lead, motivate, and manage a team effectively
• Excellent interpersonal and communication skills, with a strong emphasis on customer service
• Ability to resolve issues quickly and effectively through sound judgment and problem-solving
• Current CPR/First Aid Certification required
• Climbing Wall Instructor (CWI) Certification preferred
• Availability to work a Sunday–Thursday schedule, including mornings, evenings, and select holidays as needed

Compensation and Benefits:

• Full-time salaried position with an annual starting salary of $44,000
• Paid Time Off (PTO)
• Medical benefits
• Complimentary multi-facility membership to The Gravity Vault following the introductory period
• Access to exclusive pro-deals through partnerships with leading outdoor industry brands
• Employee discounts in our retail shop

If you are a motivated individual with a passion for leadership and a commitment to excellence in customer service, we encourage you to apply for the position of Assistant Manager with our team.