Brokerage Operations Specialist – In-Office (4+ Days)

OSAIC; Oakdale (MN); On-site; USD 45,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Paid time off

Volunteer days

Job summary

Osaic is seeking an Operations Processing Specialist in Oakdale, MN to join Brokerage Operations. You will handle routine and complex client account transactions with accuracy and timeliness.

This full-time, in-office role supports independent financial advisors nationwide and requires 3+ years in financial services, strong Microsoft Office skills, and proficiency with NetX360, Wealthscape, FEI, Salesforce and eQuipt.

Qualifications

• 3+ years of work experience in financial services.
• Proficiency at Microsoft Word, Excel, Edge, Chrome, Outlook, OneNote, Teams.
• Excellent communication & organizational skills.
• Proficiency with NetX360, Wealthscape, FEI, Salesforce and eQuipt.
• Knowledge of securities industry rules and best practices.
• Ability to work independently and as part of a team.
• Willingness to work overtime and weekends when needed.

Responsibilities

• Provide a high level of service to independent financial advisors nationwide.
• Review, process and follow up on complex brokerage and non-brokerage account requests.
• Act as subject matter expert for several responsibilities within Brokerage Operations.
• Back-up colleagues through cross-training on department functions.
• Interact with clearing firm on routine processing; provide updates.
• Make outbound calls to advisors and maintain professional communications.
• Update contact management systems with accurate grammar and spelling.
• Escalate issues to manager or supervisor when appropriate.
• Process work from multiple operations classifications with accuracy.
• Back-up for Operations Team Lead on escalated service requests.
• Assist in training and mentoring new hires.
• Collaborate with Operations Supervisor to resolve escalations.
• Participate in projects and system testing as needed.
• Identify opportunities to improve procedures and training manuals.
• Maintain strong relationships with vendors and advisors.
• Stay current on changes to industry and business processes.
• Perform any other duties as assigned.

Skills

Financial services

MS Office Suite

Communication skills

Time management

CRM systems

Industry regulations

Education

Bachelor's preferred

High school diploma required

Tools

NetX360

Wealthscape

Front-End Imaging

Salesforce

eQuipt

Job description

Osaic is seeking an Operations Processing Specialist in Oakdale, MN to join Brokerage Operations. You will handle routine and complex client account transactions with accuracy and timeliness.

This full-time, in-office role supports independent financial advisors nationwide and requires 3+ years in financial services, strong Microsoft Office skills, and proficiency with NetX360, Wealthscape, FEI, Salesforce and eQuipt.