Client Technology Success Engineer

Jobot; Philadelphia (Philadelphia County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Paid time off

Training & certs

Tech diversity

Job summary

Jobot in Philadelphia is seeking a Technology Success Engineer to serve as the dedicated technical owner for an assigned portfolio of clients. You will combine systems administration, network engineering, and customer support to keep environments secure and aligned with best practices.

You’ll proactively assess IT environments, identify improvement opportunities, implement solutions, and act as a trusted advisor while collaborating with internal engineering, project, and service teams.

Qualifications

• 2+ years MSP or IT support experience
• Hands-on experience with Microsoft 365
• Experience with Windows Server, Active Directory, DNS, DHCP
• Experience configuring firewalls, switches, VLANs, VPNs
• Strong troubleshooting and customer service abilities

Responsibilities

• Serve as the primary technical resource for assigned client accounts
• Perform proactive infrastructure assessments and health checks
• Analyze networks, servers, cloud services, and security posture for optimization
• Recommend and implement infrastructure improvements and best practices
• Provide onsite technical support for escalated issues and installations
• Maintain documentation of client environments, configurations, credentials, and processes

Skills

Customer service

Troubleshooting

Communication

Independent work

Tools

ConnectWise

Datto

Kaseya

IT Glue

PowerShell

Job description

Jobot in Philadelphia is seeking a Technology Success Engineer to serve as the dedicated technical owner for an assigned portfolio of clients. You will combine systems administration, network engineering, and customer support to keep environments secure and aligned with best practices.

You’ll proactively assess IT environments, identify improvement opportunities, implement solutions, and act as a trusted advisor while collaborating with internal engineering, project, and service teams.