Technology Success Engineer

Jobot; Philadelphia (Philadelphia County); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Paid time off

Training & certs

Tech diversity

Job summary

Jobot in Philadelphia is seeking a Technology Success Engineer to serve as the dedicated technical owner for an assigned portfolio of clients. You will combine systems administration, network engineering, and customer support to keep environments secure and aligned with best practices.

You’ll proactively assess IT environments, identify improvement opportunities, implement solutions, and act as a trusted advisor while collaborating with internal engineering, project, and service teams.

Qualifications

• 2+ years MSP or IT support experience
• Hands-on experience with Microsoft 365
• Experience with Windows Server, Active Directory, DNS, DHCP
• Experience configuring firewalls, switches, VLANs, VPNs
• Strong troubleshooting and customer service abilities

Responsibilities

• Serve as the primary technical resource for assigned client accounts
• Perform proactive infrastructure assessments and health checks
• Analyze networks, servers, cloud services, and security posture for optimization
• Recommend and implement infrastructure improvements and best practices
• Provide onsite technical support for escalated issues and installations
• Maintain documentation of client environments, configurations, credentials, and processes

Skills

Customer service

Troubleshooting

Communication

Independent work

Tools

ConnectWise

Datto

Kaseya

IT Glue

PowerShell

Job description

Job details

Drive Client Success Through Proactive IT Solutions

This Jobot Job is hosted by: Ben Koester

Salary: $80,000 - $95,000 per year

A bit about us

We are a growing Managed IT Services Provider (MSP) dedicated to helping businesses maximize the performance, security, and reliability of their technology environments. Our team partners closely with clients to proactively manage their infrastructure, reduce risk, and implement technology solutions that support long‑term business success.

We believe in building lasting client relationships through exceptional service, technical expertise, and a proactive approach to IT. Our collaborative culture encourages continuous learning, professional growth, and the opportunity to work with a wide range of technologies across diverse client environments.

Why join us

• Competitive Compensation based on experience


• Comprehensive Benefits including Medical, Dental, and Vision Insurance


• 401(k) with company match


• Paid Time Off & Paid Holidays


• Ongoing technical training and certification support


• Opportunity to work with the latest Microsoft, networking, and cloud technologies


• Exposure to a variety of client environments and infrastructure projects


• Career advancement within a growing Managed Services organization


• Collaborative, team-oriented culture with experienced engineers


• Local travel with the ability to work directly with clients and make a meaningful impact

Job Details

The Technology Success Engineer serves as the dedicated technical owner for an assigned portfolio of clients. This role combines systems administration, network engineering, infrastructure optimization, and customer support to ensure client environments remain secure, reliable, and aligned with industry best practices.

You’ll proactively assess client IT environments, identify opportunities for improvement, implement technical solutions, and serve as a trusted advisor while collaborating with internal engineering, project, and service teams.

Responsibilities

• Serve as the primary technical resource for assigned client accounts


• Perform proactive infrastructure assessments and technology health checks


• Analyze client networks, servers, cloud services, and security posture for optimization opportunities


• Recommend and implement infrastructure improvements and best practices


• Provide onsite technical support for escalated issues, installations, and troubleshooting


• Configure, maintain, and support networking equipment including firewalls, switches, wireless access points, VLANs, and VPNs


• Administer Microsoft 365, Windows Server, Active Directory, Group Policy, DNS, DHCP, and Windows operating systems


• Support endpoint security, backup, and disaster recovery solutions


• Collaborate with vCIOs, Project Engineers, and Service Desk teams to identify risks and implement solutions


• Maintain accurate documentation of client environments, configurations, credentials, and processes


• Communicate technical findings and recommendations clearly to clients


• Help maintain infrastructure, security, and operational standards across client environments

Qualifications

Required

• 2+ years of IT support, Network Administration, or Managed Services (MSP) experience


• Hands‑on experience supporting Microsoft‑based environments


• Experience with Microsoft 365 administration


• Working knowledge of Windows Server, Active Directory, Group Policy, DNS, and DHCP


• Experience configuring and troubleshooting:


• Firewalls


• Managed Switches


• Wireless Access Points


• VLANs


• VPNs


• Strong troubleshooting and analytical skills


• Excellent communication and customer service abilities


• Ability to work independently while managing multiple client environments


• Valid driver's license with the ability to travel locally

Preferred

• MSP experience


• Experience with ConnectWise, Datto, Kaseya, or similar PSA/RMM platforms


• IT Glue or similar documentation platform experience


• PowerShell scripting or automation experience


• macOS support experience


• Industry certifications such as:




• CompTIA Network+


• CompTIA Security+


• Microsoft Certifications


• Cisco Certifications




• Travel


• Local travel to client sites as needed


• Reliable transportation and valid driver's license required


• Primarily daytime travel with minimal overnight travel

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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