Enterprise IT Support Specialist – Client Services

ADVOCARE, LLC; Philadelphia (Philadelphia County); On-site; USD 60,000 - 80,000; Full time

Job summary

Advocare LLC in Philadelphia is seeking a Client Services Technician to deliver first-line IT support and user guidance in a demanding enterprise environment. You will resolve incidents, maintain hardware and networks, and ensure service delivery with strong customer service.

The role requires 5+ years of client/device support, Office proficiency, and ITIL familiarity. Expect office-based hours, some travel to NJ/DE locations, and adherence to SLAs while collaborating with leadership.

Qualifications

• 5+ years experience with client user and device support.
• Experience with Microsoft Office (Word, Excel and PowerPoint).
• ITIL certification preferred or willing to obtain within first year.

Responsibilities

• Provide technical support for Advocare LLC IT infrastructure.
• Perform routine IT hardware maintenance.
• Troubleshoot and remediate network outages and performance issues.
• Follow procedures for network resource administration and disaster recovery.
• Perform system backups and recovery of network infrastructure.
• Monitor network performance and provide reports.
• Provide operational break-fix support meeting SLAs.
• Go Live Support for hardware implementations.
• Travel to Advocare locations as required.

Skills

Hardware troubleshooting

Software troubleshooting

Networking

Customer service

Verbal and written communication

Professionalism and confidentiality

Relationship building

Education

ITIL certification (or willingness to obtain)

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Advocare LLC in Philadelphia is seeking a Client Services Technician to deliver first-line IT support and user guidance in a demanding enterprise environment. You will resolve incidents, maintain hardware and networks, and ensure service delivery with strong customer service.

The role requires 5+ years of client/device support, Office proficiency, and ITIL familiarity. Expect office-based hours, some travel to NJ/DE locations, and adherence to SLAs while collaborating with leadership.