Health Service IT Assistant

Dartmouth College; Hanover (NH); On-site; USD 39,000 - 41,000; Full time

Job summary

Dartmouth College in Hanover, NH is seeking a Health Service IT Assistant for a 12-month term position. The role supports the clinical and administrative systems used by health service staff, assisting the Health Services Systems Administrator and acting as a departmental customer service agent.

Responsibilities include inventory management, device setup, report creation, troubleshooting, and handling campus IT tickets.

Qualifications

• Associates degree in computer science or related field.
• Experience with complex administrative information systems.
• Bachelor’s degree in a related field preferred.
• Experience with electronic medical records system preferred.

Responsibilities

• Troubleshoots and addresses Health Services IT issues reported by staff.
• Manages inventory of Health Services computers and peripherals.
• Configures devices and creates reports as needed.
• Manages user accounts and access (EDH/Castries).

Skills

Project management

Planning skills

Verbal communication

Written communication

Diversity commitment

Administrative systems experience

Education

Associate degree in computer science or related field

Bachelor's degree in computer science or related field

Job description

Please see Special Instructions for more details.

This position is a 12-month term position.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Position Information

Posting date 08/18/2026

Open Until Filled Yes

Position Number

Position Number 1129629

Position Title

Position Title Health Service IT Assistant

Hiring Range Minimum

Hiring Range Minimum $28.00

Hiring Range Maximum

Hiring Range Maximum $30.00

Union Type

Union Type Not a Union Position

SEIU Level

SEIU Level Not an SEIU Position

FLSA Status

FLSA Status Non-Exempt

Employment Category

Employment Category Regular Full Time w/end date

Scheduled Months per Year

Scheduled Months per Year 12

Scheduled Hours per Week

Scheduled Hours per Week 40

Schedule

Location of Position

Hanover, NH 03755
5-7 Rope Ferry Road

Remote Work Eligibility? Onsite only

Is this a term position?

Is this a term position? Yes

If yes, length of term in months.

If yes, length of term in months. 12 months

Is this a grant funded position?

Is this a grant funded position? No

Position Purpose

This is a one-year term position that supports the Health Service IT with the clinical and administrative systems used by health service staff. The Health Service IT Assistant supports the Health Service Systems Administrator by acting as a departmental customer service agent supporting staff needs through several large projects over the next year including inventory management, device setup, report creation, and troubleshooting issues.

Description

Required Qualifications

Required Qualifications - Education and Yrs Exp Associates or equivalent combination of education and experience

Required Qualifications - Skills, Knowledge and Abilities

Skills & Knowledge

• Ability to manage multiple projects simultaneously.
• Planning and organizational skills.
• Verbal and written communication skills.
• Commitment to diversity and to serving the needs of a diverse population.

Experience

• At least one year of experience with complex administrative information systems.

Education

• Associate’s degree in computer science or related field

Preferred Qualifications

Skills & Knowledge

• Experience acting as support for an electronic medical records system.

Experience

• At least two years of experience with complex administrative information systems, preferably in a college or university healthcare setting.

Education

• Bachelor’s degree in computer science or related field.

Department Contact for Recruitment Inquiries

Department Contact Phone Number

Department Contact Phone Number 646-3800

Department Contact for Cover Letter and Title

Department Contact for Cover Letter and Title Hailey Wetherbee, Associate Director of Administration

Department Contact's Phone Number

Equal Opportunity Employer

Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all.

Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job?

Is driving a vehicle (e.g. Dartmouth vehicle or off road vehicle, rental car, personal car) an essential function of this job? Not an essential function

Special Instructions to Applicants

This position is a 12-month term position.
Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy. https://policies.dartmouth.edu/policy/tobacco-free-policy

Percentage Of Time

50%

Description

Troubleshoots and addresses issues reported by staff and campus services that affect DSHS systems. (Closely screens Health Services IT and individual campus email accounts as well as campus IT ticketing system for Health Services issues.)

Percentage Of Time

20%

Description

Manages Health Services computer inventory through the Campus CAP program. This includes ordering and configuring desktops/laptops and monitors.

Percentage Of Time

20%

Description

Manages user account process including the updating and creation of PNC user accounts, EDH access and Castries configuration.

Percentage Of Time

10%

Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.

Performs other duties as assigned.