Client Technology Advisor (CTA) / MSP

Bowman Williams; Washington; Hybrid; USD 80,000 - 95,000; Full time

Benefits offered by this job

401(k) with company match

Generous PTO

Company-paid certifications and PD

Bi-annual performance bonuses

Annual profit-sharing

Job summary

Bowman Williams is seeking a Client Technology Advisor in the Baltimore/Washington, DC market for a hybrid role. You will own the technical knowledge and documentation for about 15 MSP clients, perform discovery, assess environments, and help shape their technology roadmap with the vCIO and engineering teams.

This role is designed for someone who has grown through MSP ranks and wants to move toward a consultative, client-facing position while staying technically hands-on.

Qualifications

• Experience as a Systems Administrator / Tier 2+ MSP engineer or similar role.
• Experience across Microsoft 365, Exchange Online, SharePoint & Teams, Windows Server.
• Networking experience including firewalls, VPNs, wireless, switching.
• Experience with hybrid cloud/on-prem environments and documenting environments.

Responsibilities

• Own the technical knowledge and documentation for approximately 15 MSP clients
• Perform technical discovery and assessments of client environments
• Identify infrastructure, security, cloud, and lifecycle gaps
• Work alongside vCIOs to help develop client technology roadmaps
• Serve as the internal SME when engineering, projects, NOC, SOC, or support teams need deeper knowledge of a client
• Participate in client meetings and provide technical recommendations
• Help standardize client environments and improve documentation
• Coordinate with project, escalation, security, and procurement teams
• Remain technical and jump hands-on when needed
• Support client onboarding and lifecycle initiatives

Tools

Microsoft 365

Exchange Online

SharePoint & Teams

Windows Server

Networking (firewalls, VPNs, wireless, switching)

Hybrid cloud/on-prem environments

Technical documentation

Job description

Work Setup: Hybrid — 3 days onsite/client sites, 2 days WFH after the first 90 days

Salary: $80K–$95K + bi-annual performance bonus + annual profit sharing

For this opportunity, you’ll be joining a well-established Managed Service Provider supporting small and mid-sized businesses throughout the Baltimore/Washington, DC market. This is a highly collaborative, standards-driven MSP with a strong focus on employee development, technical growth, and promoting from within.

The Client Technology Advisor position is designed for someone who has grown through the MSP ranks, ideally Tier 2/Tier 3, Systems Administrator, Escalations Engineer, or Junior Project Engineer and is ready to move toward a more consultative role while remaining technical.

This is not a traditional help desk position or Account Manager role. You’ll become the technical SME for a dedicated group of clients, learning their environments inside and out, identifying technical gaps, improving documentation and standards, and helping shape their technology roadmap alongside the vCIO and engineering teams.

What You’ll Be Doing

• Own the technical knowledge and documentation for approximately 15 MSP clients
• Perform technical discovery and assessments of client environments
• Identify infrastructure, security, cloud, and lifecycle gaps
• Work alongside vCIOs to help develop client technology roadmaps
• Serve as the internal SME when engineering, projects, NOC, SOC, or support teams need deeper knowledge of a client
• Participate in client meetings and provide technical recommendations
• Help standardize client environments and improve documentation
• Coordinate with project, escalation, security, and procurement teams
• Remain technical and jump hands-on when needed
• Support client onboarding and lifecycle initiatives

Technical Background

We’re looking for a well-rounded Systems Administrator / Tier 2+ MSP engineer with experience across:

• Microsoft 365
• Exchange Online
• SharePoint & Teams
• Windows Server
• Firewalls, VPNs, wireless, switching, and general networking
• Hybrid cloud/on-prem environments
• Technical documentation and environment discovery

Prior experience as a TAM, Junior vCIO, Project Engineer, Escalation Engineer, or consultative Systems Administrator is a plus, but not required.

Who This Makes Sense For

This is a strong opportunity for someone who has been in the trenches handling tickets, escalations, projects, on-call work, and client issues but wants to take the next step in their career.

The long-term track is toward vCIO and technology consulting, so they’re specifically looking for someone who wants to use their technical experience to become more strategic and client-facing. Technical strength is more important coming in and they can help teach the consultative side.

• $80K–$95K base
• Bi-annual performance-based bonuses
• Annual profit-sharing bonus
• 401(k) with company match
• Generous PTO
• Company-paid certifications and professional development
• Defined advancement path toward vCIO / strategic consulting