Cloud Systems Administrator (MSP)

Bowman Williams; Los Angeles (CA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life - 100%

401(k) with employer matching

Local WFH with limited onsite

Career growth

Job summary

Bowman Williams is seeking a Cloud Systems Administrator to support advanced escalations across Microsoft cloud environments, Azure Virtual Desktop, Citrix, and more for Southern California client environments.

You will own complex escalations, mentor junior technicians, and help improve documentation so fewer issues need escalation. This local WFH role offers work-life balance and growth opportunities within a long-standing MSP.

Qualifications

• 3 to 5+ years of MSP experience across multiple client environments.
• Experience handling advanced escalations across Microsoft, cloud, server, and security environments.
• Experience with Azure Virtual Desktop, Citrix Cloud, or similar VDI environments.
• Strong knowledge of Microsoft 365, Exchange Online, Windows Server, AD, DNS/DHCP, and remote access technologies.

Responsibilities

• Own advanced escalations across Microsoft 365, Azure Virtual Desktop, Citrix, Windows Server, AD, DNS/DHCP, and security tools.
• Support Azure Virtual Desktop environments including user issues, session issues, scaling, image updates, policies, and performance concerns.
• Assist with configuration and maintenance of Microsoft 365 services and on-prem resources.
• Work with VMware vSphere, backup tools, endpoint security, and IT Glue for documentation and runbooks.
• Mentor Level 1 and Level 2 technicians on troubleshooting and customer communication.
• Create and improve runbooks, SOPs, escalation notes, and client records.

Skills

MSP experience

Escalation management

Azure

Microsoft 365

Networking

Documentation

Mentoring

Client communication

Tools

ConnectWise Manage

NinjaRMM

IT Glue

VMware vSphere

SonicWall

Job description

Location: Orange County or Los Angeles, CA

Work Model: Local WFH with limited onsite work (must live in Southern California)

Salary: $85,000 to $95,000

MSP Experience: Required

Why This Role Is Worth a Look

We are a long established Managed Services Provider hiring a Cloud Systems Administrator to support advanced escalations, Microsoft cloud environments, Azure Virtual Desktop, Citrix, Microsoft 365, networking, and security tools across Southern California client environments.

This is a strong fit for an MSP professional who wants a local WFH role, strong work life balance, and deeper cloud infrastructure exposure without the constant billable pressure found in many MSP environments.

You will own complex escalations, support AVD and Microsoft cloud environments, mentor Level 1 and Level 2 technicians, and help improve documentation so fewer issues need to be escalated in the future.

What Makes This Role Different

The team has built long term relationships with both clients and employees, with many employees having 10 to 20 year tenure.

The environment values integrity, accountability, teamwork, client satisfaction, innovation, mutual respect, and family time. Productivity matters, but this is not a constant bill, bill, bill MSP environment.

This role is ideal for someone who can assess issues quickly, stabilize the environment, drive resolution with minimal direction, and improve standards for the team.

What You Will Work On

• Own advanced escalations across Microsoft 365, Azure Virtual Desktop, Citrix, Windows Server, Active Directory, networking, security, and end user environments
• Support Azure Virtual Desktop environments including user issues, session issues, scaling, image updates, policies, application delivery, and performance concerns
• Support Microsoft 365, Exchange Online, Windows Server, Active Directory, DNS, DHCP, RDP, TCP/IP, VPNs, and SSL VPNs
• Work across Azure, VMware vSphere, SonicWall, HPE servers, Nimble SAN, MSA storage, backups, and endpoint security tools
• Support security and infrastructure platforms such as SentinelOne, Huntress, Acronis, or similar tools
• Use ConnectWise Manage, NinjaRMM, IT Glue, and related MSP tools for tickets, monitoring, documentation, and client environment management
• Create and improve runbooks, SOPs, escalation notes, client documentation, and post project records
• Mentor Level 1 and Level 2 technicians on troubleshooting approach, client communication, and documentation quality
• Communicate clearly with nontechnical stakeholders, set expectations, and follow through until issues are resolved
• Support occasional onsite work in Orange County or Los Angeles when needed

What We Are Looking For

• 3 to 5+ years of MSP experience supporting multiple client environments
• Strong experience handling advanced escalations across Microsoft, cloud, server, network, and security environments
• Experience supporting Azure Virtual Desktop, Citrix Cloud, Citrix Virtual Apps and Desktops, or similar virtual desktop environments
• Strong Microsoft experience across Microsoft 365, Exchange Online, Windows Server, Active Directory, DNS, DHCP, and remote access technologies
• Networking knowledge across switching, VLANs, firewalls, VPNs, SonicWall, routing, wireless, and connectivity troubleshooting
• Experience with VMware vSphere, Azure, backup tools, endpoint security, RMM, PSA, and documentation platforms
• Calm troubleshooting approach with the ability to stabilize issues quickly and work with minimal direction
• Strong documentation habits across tickets, runbooks, SOPs, technical notes, and client updates
• Strong written and verbal communication skills with a client first mindset
• Must be local to Orange County or Los Angeles and comfortable with occasional onsite work

Experience That Helps

• AVD experience with Nerdio
• SonicWall NSv, NSA, or TZ experience
• Legal industry application or macro support experience

Compensation and Benefits

• $85,000 to $95,000 salary
• Local WFH schedule with limited onsite work
• 100% paid Medical, Dental, Vision, and Life Insurance
• 401(k) with employer paid matching contributions
• Internal career growth
• Long tenured team, strong client retention, and a culture that values family time, work life balance, and professional growth