Technology Alignment Engineer (TAE) – MSP

Bowman Williams; Riverside (CA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible local WFH setup

Medical coverage

HMO / PPO / HDHP options

Life/AD&D $50K

401(k) with company match

Job summary

Ideal candidates have 5+ years in MSP infrastructure, strong networking and Windows Server skills, and experience with IT Glue and Microsoft 365. Local WFH with weekly site visits offers a blended work setup.

Qualifications

• 5+ years of hands-on MSP infrastructure experience.
• Strong LAN/WAN and networking knowledge.
• Windows Server / infrastructure administration.
• RMM and security tooling experience.
• Microsoft 365 proficiency and documentation skills.
• Experience auditing client environments and creating SOPs.

Responsibilities

• Proactively audit and assess client technology environments.
• Lead client-facing technology reviews and develop actionable recommendations.
• Maintain and improve client standards, runbooks, and documentation.
• Create client runbooks, SOPs, and technical documentation.
• Collaborate with engineering, support, and strategy teams.

Skills

MSP infrastructure

LAN/WAN networking

Windows Server

RMM & security tools

Microsoft 365

documentation

SOPs / runbooks

client-facing communication

tech risk identification

Tools

IT Glue

SharePoint

Copilot Studio

Job description

Technology Alignment Engineer (TAE) – MSP

Location: Local WFH – Los Angeles / Southern California

Client Travel: Weekly client-site visits throughout the Valley / Southern California

Hours: 8:00 AM-5:00 PM PST

For this opportunity, you’ll be joining an established Southern California Managed Service Provider focused on modern infrastructure, Microsoft technologies, AI integration, and long-term client strategy. This is a people-first MSP that emphasizes proactive technology management rather than constant reactive ticket churn.

The Technology Alignment Engineer is designed for an experienced MSP Systems/Infrastructure Engineer who wants to move into a more proactive and consultative position while remaining technical. You’ll become deeply familiar with assigned client environments, identify technical gaps and risks, improve standards, and help clients maintain stable, secure, well-documented infrastructure.

What You’ll Be Doing

• Proactively audit and assess client technology environments
• Review LAN/WAN, servers, endpoints, Microsoft environments, and security configurations
• Benchmark environments against MSP and industry technical standards
• Identify infrastructure gaps, risks, and technical misalignments before they become support issues
• Perform root-cause analysis to help reduce recurring tickets and improve environment stability
• Lead scheduled client-facing technology/service reviews
• Develop technical recommendations and explain the business impact of identified issues
• Maintain client scorecards, checklists, and technology standards
• Build and maintain IT Glue / SharePoint documentation
• Create client runbooks, SOPs, and technical documentation
• Work alongside internal engineering, support, and client strategy teams
• Use Microsoft 365 Copilot and Copilot Studio to improve documentation, summarize findings, and automate workflows

Technical Background

We’re looking for someone with:

• 5+ years of hands-on MSP infrastructure experience
• Strong LAN/WAN and networking knowledge
• Windows Server / infrastructure administration
• RMM and security tools
• Microsoft 365
• Strong troubleshooting and root-cause analysis
• Experience auditing and assessing client environments
• Strong IT Glue / technical documentation experience
• Experience creating SOPs, checklists, and client runbooks
• Ability to identify technical risks and recommend solutions
• Strong client-facing communication
• Reliable transportation for weekly client-site visits

Nice to Have

• CompTIA Network+ / Security+
• myITprocess
• Lifecycle Insights
• vCIO Toolbox
• Previous Technology Alignment, TAM, vCIO, or consultative MSP experience

Who This Makes Sense For

This is a strong opportunity for an experienced MSP Systems Engineer, Infrastructure Engineer, Senior Support Engineer, or Technology Alignment Engineer who has spent years troubleshooting client environments and is ready to become more proactive.

Instead of waiting for something to break, you’ll be responsible for finding technical problems before they turn into tickets, improving client standards and documentation, and helping clients understand where their technology needs to go next.

• Flexible local WFH setup
• Medical coverage beginning Day 1
• HMO / PPO / HDHP options
• $50K Life/AD&D
• 401(k) with company match after 3 months