Client Systems Engineer I: Troubleshooter & Tech Innovator

Stormont-Vail HealthCare, Inc.; Topeka (KS); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Stormont Vail HealthCare, Inc. is seeking a Client Systems Engineer to advance the Help Desk by troubleshooting PCs, mobile devices, printers, and networked devices.

You will review service requests, research new technology, and mentor Help Desk staff while participating in strategic IT projects. This full-time, first-shift role in Topeka, KS requires a Bachelor's in IT, 2 years of desktop support, and CompTIA certifications.

Qualifications

• Bachelor's degree in IT related field.
• 2 years Experience working in a desktop technician role supporting Windows-based PCs.
• 2 years Experience with SVH Information Technology.
• Proficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system.
• In depth understanding of the configuration, installation and maintenance of various network attached devices and services.
• Strong interpersonal and communications skills; ability to document operational procedures, system configurations, and architectural design diagrams.
• Print Server Administration skills.
• Microsoft SCCM Administration skills.
• A+ Certification, Network+, Security+ and MCSA certifications preferred.

Responsibilities

• Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.
• Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.
• Provides instruction & mentorship to Help Desk staff.
• Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.
• Participates in or leads strategic projects as assigned by Help Desk Manager.
• Perform related duties as assigned by Help Desk Manager.
• Responsible for developing and maintaining the Help Desk Tech training process.
• Assist in the setup and administration of our Windows and Epic print environment.
• Develop and maintain technical documentation essential for Help Desk training and operations.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Travel Requirements 5% Occasionally travel to off-campus clinic locations spread out across NE Kansas.

Skills

Windows 10 troubleshooting

Network devices & services

Interpersonal communication

Print Server Administration

SCCM Administration

Education

Bachelor's Degree IT related field

A+ Certification

Network+ Certification

Security+ Certification

Microsoft Windows MCSA

Tools

Microsoft SCCM

Job description

Stormont Vail HealthCare, Inc. is seeking a Client Systems Engineer to advance the Help Desk by troubleshooting PCs, mobile devices, printers, and networked devices.

You will review service requests, research new technology, and mentor Help Desk staff while participating in strategic IT projects. This full-time, first-shift role in Topeka, KS requires a Bachelor's in IT, 2 years of desktop support, and CompTIA certifications.