IT Systems Engineer: Network & Helpdesk – Day Shift

Mcpherson Hospital, Inc.; McPherson (KS); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/ Dental/ Vision

MASA- Medical Transportation Solutions

Health Reimbursement & Savings Account

Flex Spending Account/Dependent Care

Identity Protection-Free

Hospital Indemnity

Life Insurance-Free

LTD/STD-Free

Voluntary Life & AD&D

403 (b) Retirement Plan- 4% employer贡献

Earned Time Off (ETO)

Job summary

Mcpherson Hospital, Inc. is seeking an Information Systems Tech to maintain the hospital's computer network and server infrastructure, manage security and access, and support staff with IT issues.

Responsibilities include deploying PCs, wiring devices, managing Active Directory accounts, triaging help desk tickets, and providing Tier I support while on-call for after-hours system issues. Strong customer service and clinical IT awareness are valued.

Qualifications

• High school diploma or GED required.
• Professional certifications relevant to information systems preferred.
• Experience with Windows MS Office and general IT support.

Responsibilities

• Setup, patching, and deployment of PCs, applications, printers, and mobile devices.
• Connect networked devices to wired/wireless networks and troubleshoot basic networking issues.
• Manage new employee AD accounts and domain architecture, badging software, and software-specific accounts.
• Triages and manages help desk tickets and user requests.
• Provide Tier I problem resolution and support and communicate status during resolution.
• On-call rotation for after-hours system support; may wear a notification device.
• Collaborate with analysts to identify EHR issues and escalate tickets as needed.
• Analyze situations and implement changes within standards; adapt processes as required.

Skills

PowerShell scripting

VB scripting

Batch scripting

Customer service oriented

Education

High school Diploma/GED

Professional certifications as appropriate

Job description

Mcpherson Hospital, Inc. is seeking an Information Systems Tech to maintain the hospital's computer network and server infrastructure, manage security and access, and support staff with IT issues.

Responsibilities include deploying PCs, wiring devices, managing Active Directory accounts, triaging help desk tickets, and providing Tier I support while on-call for after-hours system issues. Strong customer service and clinical IT awareness are valued.