Hybrid IT Help Desk Supervisor & Team Lead

100 Stormont-Vail HealthCare, Inc.; United States; On-site; USD 65,000 - 95,000; Full time

Job summary

100 Stormont-Vail HealthCare, Inc. is seeking a Help Desk Call Center Supervisor to oversee day-to-day operations, manage requests, and ensure service levels.

The role includes coaching staff in effective call handling, troubleshooting, and problem resolution, with training on systems, processes, and tools. Qualifications include a Bachelor's degree in IT or management-related field and 2 years of Help Desk or supervisory experience; A+ and Network+ are preferred.

Qualifications

• Bachelor's degree required in IT or management-related field.
• Minimum 2 years of IT Help Desk, Call Center, or supervisory experience.
• A+ and/or Network+ certifications preferred.

Responsibilities

• Oversee daily activities of the Help Desk Call Center and ensure service levels.
• Coach and develop team members in call handling, troubleshooting, and resolution delivery.
• Train staff on Help Desk systems, processes, tools, and procedures.
• Escalate complex issues and coordinate resources for final resolution.
• Communicate current product information and policies to the team.

Skills

Communication skills

Hardware operation

Windows & MS Office

Troubleshooting

Issue reporting

Staff training

Education

Bachelor's degree IT/Management

A+ Certification

Network+ Certification

Job description

100 Stormont-Vail HealthCare, Inc. is seeking a Help Desk Call Center Supervisor to oversee day-to-day operations, manage requests, and ensure service levels.

The role includes coaching staff in effective call handling, troubleshooting, and problem resolution, with training on systems, processes, and tools. Qualifications include a Bachelor's degree in IT or management-related field and 2 years of Help Desk or supervisory experience; A+ and Network+ are preferred.