Client Systems Engineer 1 - Information Systems - FT - Day

Stormont-Vail HealthCare, Inc.; Topeka (KS); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Stormont Vail HealthCare, Inc. is seeking a Client Systems Engineer to advance the Help Desk by troubleshooting PCs, mobile devices, printers, and networked devices.

You will review service requests, research new technology, and mentor Help Desk staff while participating in strategic IT projects. This full-time, first-shift role in Topeka, KS requires a Bachelor's in IT, 2 years of desktop support, and CompTIA certifications.

Qualifications

• Bachelor's degree in IT related field.
• 2 years Experience working in a desktop technician role supporting Windows-based PCs.
• 2 years Experience with SVH Information Technology.
• Proficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system.
• In depth understanding of the configuration, installation and maintenance of various network attached devices and services.
• Strong interpersonal and communications skills; ability to document operational procedures, system configurations, and architectural design diagrams.
• Print Server Administration skills.
• Microsoft SCCM Administration skills.
• A+ Certification, Network+, Security+ and MCSA certifications preferred.

Responsibilities

• Apply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.
• Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.
• Provides instruction & mentorship to Help Desk staff.
• Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.
• Participates in or leads strategic projects as assigned by Help Desk Manager.
• Perform related duties as assigned by Help Desk Manager.
• Responsible for developing and maintaining the Help Desk Tech training process.
• Assist in the setup and administration of our Windows and Epic print environment.
• Develop and maintain technical documentation essential for Help Desk training and operations.
• Installing, configuring, testing and maintaining operating systems, application software and system management tools.
• Travel Requirements 5% Occasionally travel to off-campus clinic locations spread out across NE Kansas.

Skills

Windows 10 troubleshooting

Network devices & services

Interpersonal communication

Print Server Administration

SCCM Administration

Education

Bachelor's Degree IT related field

A+ Certification

Network+ Certification

Security+ Certification

Microsoft Windows MCSA

Tools

Microsoft SCCM

Job description

Position Status:Full timeShift:First Shift (Days - Less than 12 hours per shift) (United States of America)Hours per week:40Job InformationExemption Status: ExemptA Brief OverviewThe Client Systems Engineer is an advanced technical position that reports up to the Help Desk Manager and is involved with projects, research, and testing of new technology. A CSE is a resource utilized by the Help Desk for tough problems, as well as potentially any initiative that touches the client workstations. The CSE is the last step in the Helpdesk technical escalation path. Each CSE inspects the service activity for his/her assigned areas within the organization and is expected to review all service requests for their area of responsibility before the service request is routed to another team.Education QualificationsBachelor's Degree IT related field. PreferredExperience Qualifications2 years Experience working in a desktop technician role supporting Window’s based PCs and PC related applications. Required2 years Experience with SVH Information Technology. PreferredSkills and AbilitiesProficient in the deployment, maintenance and troubleshooting of the Windows 10 operating system. (Required proficiency)In depth understanding of the configuration, installation and maintenance of various network attached devices and services. (Required proficiency)Strong interpersonal and communications (oral and written) skills ability to document operational procedures, system configurations, and architectural design diagrams. (Required proficiency)Print Server Administration skills. (Preferred proficiency)Microsoft SCCM Administration skills. (Preferred proficiency)Licenses and CertificationsA+ Certification - COMPTIA PreferredNetwork + Certification - COMPTIA PreferredSecurity + Certification - COMPTIA PreferredMicrosoft Windows MCSA is preferred.What you will doApply technical expertise to troubleshoot PCs, mobile devices, printers, and peripherals in a timely, professional manner.Research and test new technology and make recommendations to the organization on future/proposed technology initiatives.Provides instruction & mentorship to Help Desk staff.Performance & troubleshooting analysis of the most difficult client problems that are typically not able to be resolved at the Help Desk.Participates in or leads strategic projects as assigned by Help Desk Manager.Perform related duties as assigned by Help Desk Manager.Responsible for developing and maintaining the Help Desk Tech training process.Assist in the setup and administration of our Windows and Epic print environment.Develop and maintain technical documentation essential for Help Desk training and operations.Installing, configuring, testing and maintaining operating systems, application software and system management tools.Travel Requirements5% Occasionally travel to off-campus clinic locations spread out across NE KansasRequired for All JobsComplies with all policies, standards, mandatory training and requirements of Stormont Vail HealthPerforms other duties as assignedPatient Facing OptionsPosition is Not Patient FacingRemote Work GuidelinesWorkspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.Stable access to electricity and a minimum of 25mb upload and internet speed.Dedicate full attention to the job duties and communication with others during working hours.Adhere to break and attendance schedules agreed upon with supervisor.Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.Remote Work CapabilityHybridScopeNo Supervisory ResponsibilityNo Budget Responsibility No Budget ResponsibilityPhysical DemandsBalancing: Occasionally 1-3 HoursCarrying: Occasionally 1-3 HoursClimbing (Ladders): Occasionally 1-3 HoursClimbing (Stairs): Occasionally 1-3 HoursCrawling: Occasionally 1-3 HoursCrouching: Occasionally 1-3 HoursDriving (Automatic): Occasionally 1-3 HoursEye/Hand/Foot Coordination: Frequently 3-5 HoursFeeling: Frequently 3-5 HoursGrasping (Fine Motor): Frequently 3-5 HoursGrasping (Gross Hand): Frequently 3-5 HoursHandling: Frequently 3-5 HoursHearing: Frequently 3-5 HoursKneeling: Occasionally 1-3 HoursLifting: Occasionally 1-3 Hours up to 50 lbsOperate Foot Controls: Rarely less than 1 hourPulling: Frequently 3-5 Hours up to 50 lbsPushing: Frequently 3-5 Hours up to 50 lbsReaching (Forward): Frequently 3-5 Hours up to 50 lbsReaching (Overhead): Frequently 3-5 Hours up to 50 lbsRepetitive Motions: Frequently 3-5 HoursSitting: Frequently 3-5 HoursStanding: Frequently 3-5 HoursStooping: Occasionally 1-3 HoursTalking: Frequently 3-5 HoursWalking: Frequently 3-5 HoursWorking ConditionsCombative Patients: Rarely less than 1 hourDusts: Rarely less than 1 hourElectrical: Rarely less than 1 hourInfectious Diseases: Rarely less than 1 hourMechanical: Rarely less than 1 hourNeedle Stick: Rarely less than 1 hourNoise/Sounds: Occasionally 1-3 HoursOther Atmospheric Conditions: Rarely less than 1 hourPoor Ventilation, Fumes and/or Gases: Rarely less than 1 hourRisk of Exposure to Blood and Body Fluids: Occasionally 1-3 HoursRisk of Exposure to Hazardous Drugs: Occasionally 1-3 HoursHazards (other): Rarely less than 1 hourVibration: Rarely less than 1 hourWet and/or Humid: Rarely less than 1 hourStormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.