Client Support Technician(Local to MS)

American business solutions inc; Jackson (MS); Hybrid; USD 36,000 - 52,000; Full time

Job summary

American business solutions inc in Mississippi seeks an IT Help Desk Specialist to provide on-site and remote end-user support across our network, repair hardware, install OS and Office apps, and manage onboarding.

Ideal candidates have 1–4 years in IT support, knowledge of Windows 10/11, Office 365, Azure/AD, basic networking, and strong customer service skills.

Qualifications

• Requires high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science.
• 1 to 4 years of relevant IT support or service desk experience.
• Knowledge of Windows 10/11, Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools.

Responsibilities

• Provide full range of on-site and remote end-user support.
• Repair desktop PCs, laptops, printers, monitors, and mobile devices.
• Install, configure, and update operating systems and office applications.
• Respond to help desk requests via phone, chat, or in person.
• Log, track, and resolve issues using ticketing systems.
• Set up new workstations and manage onboarding or offboarding tasks.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex or network-wide issues to senior staff.

Skills

Strong communication

Patience

Customer service mindset

Problem-solving abilities

Education

High School Diploma

Vocational Training

Associate’s Degree in IT

Bachelor’s Degree in IT or Computer Science

Tools

Windows 10/11

Office 365

Azure/Active Directory

DNS

DHCP

TCP/IP

Endpoint security tools

Job description

Position Description and Job Skill Set

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities.

Preferred/Not Required

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.

Skills :

DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities.

DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities.