IT support Analyst

ATC; Jackson (MS); Hybrid; USD 35,000 - 56,000; Full time

Job summary

ATC in Jackson, MS seeks an IT Support professional to deliver on-site and remote end-user assistance. You will repair desktops, laptops, printers, monitors, and mobile devices, and install operating systems and office applications.

Responsibilities include ticketing, onboarding/offboarding, inventory management, and escalating complex issues to senior admins. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or equivalent; IT-related degree preferred.
• 1–4 years IT support or help desk experience.
• Knowledge of Windows 10/11, Office 365, Azure/AD, DNS/DHCP/TCP/IP, and endpoint security.

Responsibilities

• Repair desktops, laptops, printers, monitors, and mobile devices.
• Install and update operating systems and office apps.
• Respond to help desk requests via phone, chat, or in person.
• Log and track issues using ticketing systems.
• Set up new workstations and manage onboarding/offboarding tasks.
• Maintain inventory records for hardware, software licenses, and IT supplies.
• Escalate complex issues to senior admins.

Skills

Windows 10/11

Microsoft 365

Azure/Active Directory

Networking basics

Endpoint security tools

Communication

Customer service

Problem-solving

Education

High school diploma or equivalent

Associate’s/Bachelor’s in IT/CS

Tools

Ticketing systems

Job description

Provides a full range of on-site and remote end-user support for the MDAH network. Repair desktop PCs, laptops, printers, monitors, and mobile devices. Install, configure, and update operating systems and office applications. Respond to help desk requests via phone, chat, or in person. Log, track, and resolve issues using ticketing systems. Set up new workstations and manage onboarding or offboarding tasks, including user account creation and permission setups. Maintain inventory records for hardware, software licenses, and IT supplies. Escalate complex or network-wide issues to senior system or network administrators.

Required Skills/Experience

Typically requires a high school diploma, vocational training, or an Associate’s/Bachelor’s degree in Information Technology or Computer Science. 1 to 4 years of relevant IT support or service desk experience. Knowledge of Windows 10/11, Microsoft Office 365, Azure/Active Directory, basic networking (DNS, DHCP, TCP/IP), and endpoint security tools. Strong communication, patience, customer service mindset, and problem-solving abilities

Preferred skills/experience CompTIA A+, CompTIA Network+, or Microsoft credentials are preferred.