Client Support & Success Specialist

Stella Contracting, Inc; Washington (Washington County); On-site; USD 55,000 - 80,000; Full time

Job summary

Stella Contracting, Inc is seeking a Client Support Specialist who is customer-focused, organized, and solutions-driven. You will assist clients, resolve issues, and ensure a positive experience across multiple channels.

The role emphasizes clear communication, problem-solving, CRM documentation, and collaboration with sales and operations to continually improve service delivery and client satisfaction. The ideal candidate will manage inquiries via email, phone, live chat, and portals,

Qualifications

• High school diploma or equivalent; associate or bachelor's preferred.
• Experience in customer service or client support is advantageous.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and professional communication with diverse clients.
• Effective problem-solving, critical-thinking, and conflict-resolution abilities.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests and prioritize in a fast-paced environment.
• Basic proficiency with email, office productivity tools, customer support platforms, and CRM systems.
• Ability to work independently while collaborating with team members.
• Customer-first mindset and commitment to reliable service.

Responsibilities

• Respond to client inquiries via email, telephone, live chat, and other approved channels.
• Provide accurate information regarding products, services, policies, procedures, and account-related matters.
• Troubleshoot client issues and coordinate resolutions within established service guidelines.
• Document client interactions and resolutions in CRM or support systems.
• Assist clients with account setup, service requests, product navigation, and routine tasks.
• Monitor outstanding support requests and follow up for timely resolution.
• Escalate complex issues to appropriate internal departments.
• Maintain clear, professional, and empathetic communication throughout the process.
• Identify recurring client concerns and suggest improvements to procedures.
• Collaborate with sales, operations, and other teams to address client needs.

Skills

Communication skills

Problem-solving

Active listening

Organizational skills

CRM proficiency

Multi-tasking

Empathy

Attention to detail

Team collaboration

Time management

Education

High school diploma

Associate or Bachelor's preferred

Tools

Salesforce

Zendesk

HubSpot

Job description

Stella Contracting, Inc is seeking a Client Support Specialist who is customer-focused, organized, and solutions-driven. You will assist clients, resolve issues, and ensure a positive experience across multiple channels.

The role emphasizes clear communication, problem-solving, CRM documentation, and collaboration with sales and operations to continually improve service delivery and client satisfaction. The ideal candidate will manage inquiries via email, phone, live chat, and portals,